Manager overseeing an Integrated Business Solutions location, ensuring customer satisfaction and operational excellence in automotive services. Collaborate with staff to meet inventory and service requirements.
About the role
- IT Senior Transition Manager managing service transition projects at NTT DATA. Coordinating service transitions and ensuring project deliverables align with customer expectations.
Responsibilities
- Transition of services from one operating entity to another.
- Work in very close cooperation with the transition team in the overall management of all allocated transition work (budget, transition schedules, planning, and coordination of transition status meetings and preparation of transition reports)
- Directing end to end projects during Service Transition and Transformation by leveraging industry-leading delivery models and tools
- Monitor and report of performance, progress, and risk status
- Collaborate with internal departments to ensure timely completion of project deliverables
- Escalation instance for the customer during the transition
- Responsibility for knowhow transfer and quality gates
- Ensures project documents are complete, current, and stored appropriately
- Supports sales opportunity teams by designing transition solutions, participating in orals with clients to bring the solution to life, conducting due diligence sessions to validate the solution and providing transition expertise throughout the opportunity cycle
Requirements
- Bachelor's degree in IT/ Finance / Business Administration, Project Management, or related fields
- Minimum 5-10 years of experience in IT project and transition management.
- Experience in the management and implementation of customer-specific IT projects and applications/systems
- Experience with proven record of managing projects with 100FTE or more
- ITIL Service Transition, PRINCE2 or PMP certification represents an advantage
- Digital transition tools (e.g., JIRA, MS Project, ServiceNow).
- AI/automation awareness related to transition optimization
- Excellent interpersonal, communication skills and presentation skills
- Logical and structured approach to problem-solving
- Strong organizational skills
- Strong negotiation and conflict resolution
- Proven track record of managing mission-critical projects in fast-paced environments
- Organisational Change Management and cultural integration as part of transition responsibilities
- Availability for business trips
- Excellent command of both spoken and written German and English.
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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