Ambulatory Social Work Case Manager providing care/service to patients across ages. Facilitating coordination of care, psychosocial assessments, and resource linkage in healthcare settings.
About the role
- Continuous Service Improvement Manager responsible for enhancing IT service delivery. Key interface between quality goals and improvement initiatives for a major automotive financial services provider.
Responsibilities
- Be responsible for the continuous improvement of service delivery across IT services.
- Act as a key interface to the Quality Manager to ensure alignment between quality goals and improvement initiatives.
- Analyze business processes and identify potential areas for improvement by analyzing service performance, metrics, and stakeholder feedback.
- Collect and analyze data using reporting tools (Power BI, Excel)
- Implement and monitor measures to enhance service quality, efficiency, and effectiveness.
- Ensure improvements are adopted and sustained for the long term.
- Collaborate with team leaders to standardise processes and documentation
- Report progress and outcomes to senior leadership, including project updates and efficiency metrics.
- Work in close coordination with the client to define, execute, and review improvement actions.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum 5-7 years of experience in IT Operations
- Deep ITIL Expertise, especially in Continual Service Improvement (CSI) processes and best practices.
- Strong Service Management knowledge of IT Service Management (ITSM) principles and tools: e.g., ServiceNow, BMC Remedy) and reporting tools (e.g., Power BI, Excel).
- Familiarity with Banking IT Systems Knowledge (core applications, regulatory requirements, security standards) – optional.
- Data Analysis & Reporting proficiency in analyzing KPIs, SLAs, and service metrics to identify trends and improvement areas.
- Regulatory Awareness of banking regulations (e.g., GDPR, PCI DSS) and risk management frameworks – optional.
- Audit Readiness skills to ensure processes meet compliance standards and prepare for audits.
- Confident presenter and facilitator with experience running engaging workshops, training, or coaching staff in process thinking.
- Highly organised and able to lead multiple small/medium sized process improvement projects simultaneously.
- Analytical mindset and confident with data gathering and benefit tracking.
- Excellent command of both spoken and written German and English.
Benefits
- New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
- Pick your working style: choose from Remote, Hybrid or Office work opportunities
- Early bird or night owl? Our projects have different working hours to suit your needs
- Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
- We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
- A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
- Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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