Customer Service Coordinator at BAM improving client service through Site Solutions Hub. Handling transactions, customer queries, and ensuring first - class customer experience in Kilsyth.
About the role
- Customer Service Agent providing end-to-end service for medical supply orders in a hybrid role. Collaborating with account managers and teams to ensure excellent customer experience.
Responsibilities
- Accountable for taking customer orders, tracking shipment and on-time shipment of orders
- Responsible for solving problem situations by taking the necessary steps
- Provides pro-active information to customer/account manager about their order status
- Full ownership of the maintenance of EDI order: from order to invoice
- Provides customer service to ensure customers’ needs are fulfilled, and customers are satisfied and retained
- Keeps records of customer complaints and ensures that complaints are dealt with in a timely manner respecting the process and approval flows
- Actively suggests and assists with implementing any improvements of systems and processes
- Updates CRM system to track all issues and resolutions, reports on trends and responds to inquiries from stakeholders and partners
- Follows required training to perform the job with great efficiency
- Any other duties as are within the scope, spirit and purpose of the job as requested by the line manager
Requirements
- Previous experience in a customer service role within a manufacturing, logistics, or medical device environment is preferred but we also welcome candidates with strong transferable skills
- Strong understanding of end-to-end customer service processes - not limited to call handling
- Ability to manage a wide range of customer issues independently
- High level of oral, written and interpersonal communication skills
- Takes pride in providing excellent customer service
- Able to prioritise and organise a busy workload
- Ability to remain calm and professional when dealing with customers
- Confident in dealing with individuals at all levels both internally and externally
- Strong organisational skills, leading to a methodic and structured way of working and an ownership mindset
- Proficiency in MS Office
- Positive action-oriented spirit and attitude
- Able to work well as part of a team or on own initiative
Benefits
- Bonus scheme*
- Income protection insurance*
- Life Insurance*
- Access to help@hand total well-being app (including EAP and access to Benefithub discounts and savings)
- Access to YuLife – a wellbeing app that rewards you for daily healthy activities.
- Pension
- Employee referral scheme
- Bespoke training and development opportunities
- Regular employee appreciation events
- 25 days holiday plus the usual bank holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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