Hybrid Field Service Engineer

at InPost UK

• Job title: Field Service Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Liverpool, United Kingdom

About the role

• Field Service Engineer role focused on maintaining and repairing parcel locker machines in the UK. Join InPost UK in reshaping eCommerce logistics and delivery services.

Responsibilities

• A hands on field-based role to repair our parcel lockers on client’s sites
• Break-fix, maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors
• Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site
• Maintenance and modernisation of parcel locker machines
• Implementing hardware and software upgrades to enhance reliability and efficiency
• Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment
• Processing and reporting on assigned repairs using communication channels utilised within the organisation
• Managing tools and components for parcel locker machines
• Handling systems for managing personnel-related matters
• Quality control of work performed by internal employees and subcontractors
• Providing technical and substantive support to employees and subcontractors (including international ones)
• Participating in the development of solutions for new types of parcel locker machines
• Preparing and updating technical manuals and documentation

Requirements

• Similar experience in a Field service technical engineering role on electrical/mechanical equipment
• Proficient in the use of hand tools and diagnostic tools (multi-meter)
• Proficiency in diagnosing and repairing equipment, with experience in software configuration and firmware updates
• Strong analytical and troubleshooting skills for resolving complex technical issues
• Excellent verbal and written communication skills, with the ability to provide technical training
• Ability to manage tasks efficiently, ensuring quality and meeting deadlines across multiple markets
• High accuracy in quality control and documentation updates
• Experience working with diverse teams, including international subcontractors and internal staff
• Flexibility to travel for service and training activities both in the UK and occasionally internationally
• Familiarity with parcel locker or similar systems, electromechanical devices, and organisational IT tools
• Effective time management and the ability to handle tools and components responsibly

Benefits

• Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
• Vitality Health Care
• Enhanced Parental Leave
• Rail Loan
• Volunteering Days