Customer Care Specialist at Foam Fabricators Inc managing customer inquiries and order processing. Providing product information and resolving issues in a hybrid work environment.
About the role
- Associate Customer Service Representative handling customer inquiries and complaints for Highmark Health via phone, email, and face-to-face communications. Ensuring timely resolution and maintenance of accurate records.
Responsibilities
- Handle customer inquiries by telephone, email, or in-person
- Troubleshoot and resolve customer complaints
- Maintain accurate records, including timekeeping records
- Attend required training classes
Requirements
- High School Diploma or GED
- 6 months of customer service experience
- Knowledge of principles and processes for providing customer service
- Ability to handle many tasks simultaneously
- Strong written and verbal communication skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
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