Engagement Manager leading teams to secure outsourcing deals valued up to $10m TCV at Hewlett Packard Enterprise. Assembling resources, developing proposals, and managing client negotiations.
About the role
- Team Manager responsible for leading a high-performing team of Client Care Specialists at Alberta Blue Cross. Focused on exceptional client service and strategic initiatives in the group sales segment.
Responsibilities
- Lead, coach, and mentor a team of Client Care Specialists
- Set performance targets and provide ongoing feedback
- Champion a client-first mindset and act as an escalation point for inquiries
- Collaborate with internal teams to align service delivery with goals
- Implement change initiatives and encourage cross-functional collaboration
Requirements
- 5+ years of experience in a client service, sales support, or advisor-focused environment
- 2+ years of leadership or team management experience
- Proven ability to coach and develop high-performing teams
- Strong understanding of group benefits and advisor channels
- Excellent communication and interpersonal skills
- Experience managing performance metrics and operational workflows
- Proficiency in CRM systems
- Ability to travel within Alberta as needed
Benefits
- Health coverage for over 1.8 million members
- Opportunities for career growth
- Support for team members' work-life balance
- Inclusive workplace that values diverse perspectives and backgrounds
- Team-building activities to strengthen collaboration and morale
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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