Hybrid Client Care Specialist I – Group Sales

at Alberta Blue Cross

• Job title: Client Care Specialist I – Group Sales
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Red Deer, Canada

About the role

• Key driver in achieving group sales goals with a focus on exceptional customer experience. Building strong relationships with groups and advisors at Alberta Blue Cross.

Responsibilities

• Foster and maintain strong, professional relationships with advisors and plan administrators.
• Build trust and credibility by ensuring timely and accurate resolution of inquiries to minimize complaints and reduce plan cancellations.
• Deliver responsive and high-quality service to assigned accounts via phone, email, in-person meetings, and virtual platforms.
• Respond promptly and accurately to inquiries from plan administrators, advisors, and members.
• Manage requests for plan revisions, terminations, and cancellations in collaboration with Account Executives (AEs) and Client Success Managers (CSMs).
• Lead and document the end-to-end enrollment process, acting as the primary liaison between clients, advisors, and internal stakeholders.
• Coordinate internal documentation and handle non-pricing and related administrative requests.
• Provide support for training sessions for plan administrators and members on best practices and ongoing plan management when requested.
• Assist in maintain training materials and resources to support client education.
• Ensure all activities comply with company policies, regulatory requirements, and service standards.
• Maintain accurate records and documentation for audits and internal reviews.

Requirements

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Strong verbal and written communication skills, with active listening and flexibility when working with others
• Commitment to understanding and meeting both internal and external customer needs
• Use facts and available resources to find practical solutions to service issues
• Ability to maintain positive, professional relationships with clients, advisors, and team members
• Comfort with change and ability to handle shifting priorities with ease
• Motivation to achieve service targets, meet deadlines, and deliver high-quality work
• Desire to learn and grow within a collaborative team environment
• Consistent respect and courtesy when interacting with peers, leaders, and clients
• Strong focus on trust, collaboration, and delivering exceptional service experiences

Benefits

• We value diversity
• Encourage team members to maintain a healthy work-life balance
• Provide opportunities for career growth