Branch Director overseeing hospice care operations and ensuring patient - centered care at Elara Caring. Managing financial performance and staffing across branch locations to deliver high - quality hospice services.
About the role
- Director of Performance Excellence leading performance improvement projects across a multi-state healthcare system. Collaborating with cross-functional leaders to enhance operational efficiency and achieve measurable outcomes.
Responsibilities
- The Director supports defining Performance Excellence strategy and methodology with the Performance Excellence Vice President and ECG Leadership
- Promotes and supports performance excellence through continuous process improvement and problem-solving methodologies
- This position will also lead a performance excellence team based within a Division or multiple areas to drive improvement
- This role partners with executive leadership, division leaders, and frontline teams to lead large-scale performance excellence projects, embed a culture of continuous improvement, and translate strategy into measurable outcomes
- Provides thought leadership, governance, and accountability mechanisms to ensure improvement practices are standardized, scalable, and delivering value across all areas of the enterprise
- Provides management of large scale, high priority process improvement initiatives including but not limited to: assessment of existing processes that are not meeting desired metrics or outcomes, identification of improvement opportunities, implementation of demonstratable/measurable targeted improvements, design and implementation of continuous improvement systems, sustainment planning and strategic objectives deployment with data informed analyses and decisions throughout.
- Provides leadership and identifies strategic and operational project opportunities across the system to create superior value, service excellence and a high-performing culture in an integrated approach
- Collaborate with other leaders within the Enterprise Consulting Group to ensure alignment and coordination of projects and initiatives
- Build and maintain strong relationships with key stakeholders, including executive leadership, operational leaders, and project sponsors
- Create and execute change management plans to ensure successful adoption of solutions and redesigned work.
- Lead and inspire a high-performing team responsible for performance excellence, performance improvement and designing and implementing key operational and performance driven initiatives.
Requirements
- Bachelor’s degree in healthcare administration, Business Administration, or a related field
- Masters Degree preferred in Healthcare admin, Business admin, or related field
- A typical minimum of 8 years of experience in performance excellence, performance improvement, or a related field within a large multi-state healthcare integrated delivery system or consulting background
- 5+ years experience in facilitating business transformation and large-scale Performance Improvement Initiatives
- Proven track record of achieving breakthrough results through implementation of large-scale projects and value-added change
- Proven track record in deploying performance improvement methodologies, including Lean, Six Sigma, TPS, and the Shingo Model, and driving sustainable improvements
- Strong understanding of operational excellence principles and tools
- Excellent leadership and team management skills with the ability to inspire and motivate others to achieve organizational objectives
- Exceptional communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels
- Strong analytical and problem-solving abilities, with a data-driven mindset.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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