Onsite Procurement Operations – Vendor & Data Management
Posted 1 hour ago
About the role
- Helpdesk Support role at Capgemini ensuring efficient procurement operations and first level support for internal users and stakeholders. Manage helpdesk tickets and resolve procurement related queries.
Responsibilities
- Play a key role in ensuring smooth and efficient procurement operations
- Providing first level support to internal users, suppliers and business stakeholders
- Managing helpdesk tickets, resolving system or data issues
- Ensuring timely escalation of unresolved queries
- Log, categorize and prioritize tickets related to purchase orders, vendor master data and procurement system issues
- Provide timely and accurate responses to end users and escalate issue as needed to senior analysts or functional leads
- Monitor open tickets to ensure SLAs (service level agreements) are met and maintain regular communication with stakeholders
- Assist in preparing reports on helpdesk performance, ticket trends, and recurring issues for process improvement
- Support process documentation and standard operating procedure (SOP) updates
- Collaborate with cross-functional teams (Procurement, Finance, IT) to resolve operational issues
- Participate in user acceptance testing (UAT) or training activities for new tools or process updates
Requirements
- Experience 1 to 4 years in P2P Cycle and resolving procurement related tickets
- Bachelor’s degree in commerce, supply chain management or related field
- Basic knowledge of procurement processes (purchase requisition, PO creation, vendor setup)
- Exposure to ERP systems (SAP, Oracle) is preferred but not mandatory
- Proficiency in MS excel and ticketing systems
- Familiarity with ERP or procurement tools is an advantage
- Excellent communications and problem-solving abilities
- Good attention to detail and organizational skills
- Ability to handle multiple priorities and meet deadlines
- Customer service orientation with a collaborative mindset
Benefits
- Collaborative community of colleagues
- Empowerment to shape career
- Opportunities to reimagine what’s possible
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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