Workday Functional Consultant responsible for implementing Workday solutions in Federal projects. Collaborating with HR teams to enhance Workday functionalities and reports.
MA
Onsite Desktop/Site Support Consultant
Posted 1 hour ago
About the role
- Desktop Support Analyst providing first-line IT support across Sydney and Brisbane Capgemini offices. Resolve issues and assist operational staff in a fast-paced environment.
Responsibilities
- Act as the first point of contact for IT support
- Deliver high‑quality technical assistance and desk‑side support
- Log, categorise, and prioritise incidents and service requests
- Resolve common issues at first contact and escalate more complex incidents
- Provide basic support for Windows desktops and peripherals
- Assist with IMACD activities
Requirements
- Previous experience in a Level 1 / Service Desk / Desktop Support role
- Basic troubleshooting experience with Windows desktops and laptops
- Strong customer service skills
- Ability to follow defined processes, SLAs, and escalation paths
- Good problem‑solving skills
- Reliable time‑management skills
Benefits
- Flexible work arrangements
- Career growth programs
- Certifications in latest technologies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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