Consult with employees and clients on devices/solution-related technical issues
Provide guidance on integrating our products into client solutions, and addressing their challenges with Teltonika Networks products through written communication and online meetings.
Solve technical issues and look for a way to reduce them
Prepare technical documentation and technical tasks
Conduct training sessions for employees and clients on our products and solutions.
Self-sufficient resolution of technical issues originating from customer’s configuration, firmware/software, other sources
Preparing documentation for internal and external use (e.g., Teltonika Wiki)
Serve as a liaison between customers and Teltonika Networks R&D/Headquarters for complex technical challenges.
Have hands-on experience with Linux based OS, industrial protocols, various networking services and protocols and occasional 3rd party peripherals.
Requirements
Have a technical or engineering background
Great communication skills
Working knowledge of software and operating system principles
Knowledge of basic internet technologies (WWW, FTP and etc.)
Basics of telecommunication systems and technologies
Ability to prepare technical documentation
Good knowledge of WiFi technologies: 802.11 g/b/n/ac
Ability and experience configuring VLANs, QoS
Ability and experience configuring various VPN solutions: IPSec, L2TP, OpenVPN, DMVPN, SSTP; good knowledge of their working principles, differences
At least 12-month experience working with routers. Knowledge of 2G, 3G, 4G networks, ability to explain network authentication methods, data session establishment
Experience working with embedded, Linux-based OpenWRT operating system
Good problem solving (troubleshooting) skills
Knowledge and ability to use „AT“ commands
Ability to write simple bash/ash scripts
Knowledge of Firewall principles, ability, and experience configuring Firewall with IPTABLES
Experience working with industrial routers is an asset
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