HR Experience Platform Product Owner overseeing product backlog, integrating Workday with user experience at PNC. Leading platform vision and requirements for case management and AI capabilities.
About the role
- Senior Product Manager leading search experience strategy and optimization for Cardinal Health’s e-commerce platform. Driving innovations and partnerships to enhance the search functionality and usability.
Responsibilities
- Own the complete customer search experience across the ordering channel, ensuring high usability, accuracy, performance, and engagement.
- Lead integration and optimization of search features—including filtering, faceting, sort logic, product tagging, and allocation visibility.
- Oversee search design and UI placement across all surfaces (header search, embedded search, mobile app search, and future site‑wide search).
- Drive strategy for expanding search beyond product catalog content (documents, resources, support content).
- Partner with mobile teams and Coveo to define and execute mobile search capabilities.
- Ensure complete, accurate metadata and product attributes used for filtering, sorting, and search result display.
- Optimize how product data appears in results, including substitutes, key attributes, statuses, and customer‑specific details such as pricing and availability.
- Translate business needs into technical requirements, user stories, and search‑related specifications for engineering, UX, analytics, and Coveo.
- Improve discoverability and ordering efficiency through relevance enhancements, UI refinements, and null‑search solutions leveraging supplemental data.
- Manage the Coveo relationship, coordinating feature development, platform capabilities, and technical support.
- Stay current on Coveo releases and industry best practices; assess new capabilities and advocate for customer‑facing needs in roadmap planning.
- Build and maintain a long‑term search roadmap that includes future use cases beyond on‑site product search.
- Partner with analytics and Search Ops to monitor search performance, relevance impacts, ML model insights, and customer behavior to inform improvements.
- Track emerging search technologies and e‑commerce trends to guide strategic decisions.
Requirements
- Experience driving product strategy for embedded search, site‑wide search, or mobile search experiences.
- Familiarity with search platform release cycles and assessing new capabilities for customer‑facing impact.
- Bachelor’s degree in Computer Science, Information Systems, or related field; MBA or technical master’s degree preferred.
- 8–12 years of digital product management experience preferred, ideally in e‑commerce search.
- Experience with Coveo or similar enterprise search platforms, particularly in B2B or healthcare.
- Strong understanding of product data structures, metadata attribution, and customer‑specific data integration.
- Proven ability to lead cross‑functional teams in an Agile environment.
- Experience with filtering logic, faceted search, sort algorithms, and UI/UX design for search interfaces.
- Familiarity with APIs, data modeling, and cloud‑based search infrastructure.
- Excellent communication and stakeholder‑management skills, including vendor coordination.
- Strong analytical skills and experience with search analytics tools (e.g., Coveo Usage Analytics, Adobe Analytics).
- Experience in healthcare or pharmaceutical e‑commerce preferred.
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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