Senior FOIA Disclosure Product Manager managing product development for federal IT services at CGS. Driving product strategy and collaborating with cross - functional teams on product execution.
About the role
- Product Owner II managing Payments customer experiences for PNC's Retail Lending organization. Responsible for defining product vision and overseeing product backlog with a focus on customer satisfaction and value delivery.
Responsibilities
- Owns the vision and the definition of the product
- Serves as the voice of the customer
- Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value
- Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives
- Accountable for the creation of and the integrity of the product backlog
- Prioritizes and leads grooming of the product backlog
- Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog
- Serves as the primary point of contact for questions from the team(s)
- Accepts delivery of working product from the Scrum Teams(s)
- Reviews and validates Scrum Team(s) working product
- Socializes the delivery of business value and outcomes of the iteration to various stakeholders
- PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Requirements
- 3+ years of relevant / direct industry experience
- Knowledge/responsible for lending payment structures, breakages, resolutions for clients
- Skills: Problem-solving, identify trends and root causes, works well under pressure, and attention to detail
- Tools: CRM data/software, Confluence/Jira
- Bachelor's degree
- Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service
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