Director leading Customer Master Data and Governance strategy for Cardinal Health. Ensuring data integrity and fostering cross-departmental partnerships for optimized business operations.
Responsibilities
Develop and execute the strategic roadmap for customer master data management across the USMPD organization
Recruit, develop, and lead a high-performing team responsible for customer master data maintenance, quality, and governance
Ensure master data initiatives are strategically aligned with overarching business objectives and regulatory compliance standards
Effectively communicate data quality metrics, insights, and business impact to executive leadership and cross-functional stakeholders
Foster strong cross-functional partnerships with Sales, Finance, IT, Compliance, and other key departments to ensure customer data supports critical business needs
Drive strategic initiatives aimed at enhancing data quality, promoting data stewardship, and optimizing data integration processes
Set clear performance objectives, provide comprehensive training, and foster career development for team members
Leverage data insights to guide strategic decision-making and identify opportunities for process optimization and business growth
Prioritize and oversee the timely execution of key initiatives, ensuring alignment with organizational objectives
Drive consensus and alignment across business units on customer data definitions, hierarchies, and governance strategies
Requirements
Bachelor's degree in a relevant field (e.g., Business, Information Systems, Data Science) or equivalent practical experience preferred
Progressive leadership experience in master data management, data governance, and/or data quality frameworks, preferably within a large enterprise environment
Demonstrated expertise in developing, implementing, and maturing data governance and data quality programs
Proven ability to strategically influence and persuade key cross-functional stakeholders and executive leadership teams
Exceptional critical thinking, strategic innovation, and decisive problem-solving skills, particularly in ambiguous or complex situations
Strong leadership and supervisory skills, with a proven track record of building, mentoring, and developing high-performing teams
Excellent written, verbal, and presentation communication skills, with the ability to articulate complex data concepts and business impacts effectively to diverse audiences, including senior management
Demonstrated ability to drive consensus and collaboration within a team environment to achieve desired results
Experience leading large-scale programs and initiatives with a high degree of accountability and successful outcomes
Proficiency in navigating organizational change management and fostering a culture of data stewardship
Strong analytical skills with the ability to derive actionable insights from data
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