Hybrid Director, Customer Master Data – Governance

Posted 4 weeks ago

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About the role

  • Director leading Customer Master Data and Governance strategy for Cardinal Health. Ensuring data integrity and fostering cross-departmental partnerships for optimized business operations.

Responsibilities

  • Develop and execute the strategic roadmap for customer master data management across the USMPD organization
  • Recruit, develop, and lead a high-performing team responsible for customer master data maintenance, quality, and governance
  • Ensure master data initiatives are strategically aligned with overarching business objectives and regulatory compliance standards
  • Effectively communicate data quality metrics, insights, and business impact to executive leadership and cross-functional stakeholders
  • Foster strong cross-functional partnerships with Sales, Finance, IT, Compliance, and other key departments to ensure customer data supports critical business needs
  • Drive strategic initiatives aimed at enhancing data quality, promoting data stewardship, and optimizing data integration processes
  • Set clear performance objectives, provide comprehensive training, and foster career development for team members
  • Leverage data insights to guide strategic decision-making and identify opportunities for process optimization and business growth
  • Prioritize and oversee the timely execution of key initiatives, ensuring alignment with organizational objectives
  • Drive consensus and alignment across business units on customer data definitions, hierarchies, and governance strategies

Requirements

  • Bachelor's degree in a relevant field (e.g., Business, Information Systems, Data Science) or equivalent practical experience preferred
  • Progressive leadership experience in master data management, data governance, and/or data quality frameworks, preferably within a large enterprise environment
  • Demonstrated expertise in developing, implementing, and maturing data governance and data quality programs
  • Proven ability to strategically influence and persuade key cross-functional stakeholders and executive leadership teams
  • Exceptional critical thinking, strategic innovation, and decisive problem-solving skills, particularly in ambiguous or complex situations
  • Strong leadership and supervisory skills, with a proven track record of building, mentoring, and developing high-performing teams
  • Excellent written, verbal, and presentation communication skills, with the ability to articulate complex data concepts and business impacts effectively to diverse audiences, including senior management
  • Demonstrated ability to drive consensus and collaboration within a team environment to achieve desired results
  • Experience leading large-scale programs and initiatives with a high degree of accountability and successful outcomes
  • Proficiency in navigating organizational change management and fostering a culture of data stewardship
  • Strong analytical skills with the ability to derive actionable insights from data

Benefits

  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Job title

Director, Customer Master Data – Governance

Job type

Experience level

Lead

Salary

$105,600 - $188,500 per year

Degree requirement

Bachelor's Degree

Location requirements

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