Senior Manager leading project management for Card Inbound Payments at Capital One. Focusing on risk mitigation, control implementation, and compliance ensuring a secure customer experience.
Responsibilities
Lead a team of project managers, providing guidance, mentorship, and fostering a collaborative environment focused on delivering secure and compliant payment solutions.
Partner with Risk Management to identify, assess, and mitigate potential risks within the Card Inbound Payments platform.
Collaborate with Product Management and Technology teams to integrate effective controls into the design and development of new and existing payment features.
Oversee the project management lifecycle for control-related initiatives, ensuring timely execution, clear communication, and adherence to quality standards.
Drive the implementation of preventive controls to minimize risk events and improve operational efficiency.
Manage projects related to payment modernization efforts, ensuring seamless transitions, robust control coverage, and minimal customer impact.
Ensure projects comply with regulatory requirements and internal policies, maintaining a strong focus on compliance.
Develop and maintain strong relationships with stakeholders across various departments, including Risk, Product, Technology, Operations, Legal, and Compliance.
Monitor key performance indicators (KPIs) and project metrics to track progress, identify potential issues, and implement corrective actions.
Champion a culture of risk awareness and proactive problem-solving within the team and across stakeholder groups.
Requirements
Bachelor's Degree or military experience
At least 4 years of Project Management experience
At least 3 years of experience supporting, partnering or interacting with internal business clients
At least 2 years of People Management experience
Experience in the financial services industry, with a focus on payment operations, risk management, or compliance
A strong understanding of payment processing, including relevant technologies and industry standards.
Experience in designing, implementing, and monitoring controls within a complex operational environment.
Demonstrated ability to collaborate effectively with Risk, Product, and Technology teams
Benefits
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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