Director, Chief of Staff guiding the Enterprise Consumer Product leadership team. Overseeing strategic initiatives and driving operational excellence across Capital One’s product, tech, and design organization.
About the role
- Leading strategic programs and organizational change initiatives at Capital One, focusing on process improvement and stakeholder collaboration. Requires extensive experience in program management and leadership.
Responsibilities
- In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for the organization
- Deeply understand prioritization and delivery roadmap, helping to identify cross-tower dependencies to proactively manage impediments
- Work to influence matrixed stakeholder teams to move the organization forward in a well-integrated manner
- Lead the effort to drive organizational processes that enable success
- Partner with communications resources to enhance our organizational brand, highlighting the impact of our strategic initiatives
- As new projects arise, work with leadership to determine feasibility, project and implementation plan
- Champion unpopular ideas, even with more senior leaders
- Able to get up to speed quickly on key topics and navigate the organization
- Drive organizational change and operational excellence
- Serve as a trusted advisor with stakeholders and leaders across the enterprise
- Regularly use strong business judgment, influencing skills, leadership and integrity
- Inspire an organization of open-exchange and collaboration
- Leverage strong facilitation, negotiation and mediation skills
- Employ both meticulous organizational skills and follow-through
- Work with little direction on complicated, sensitive assignments
Requirements
- Bachelor’s degree
- At least 9 years of experience in Project Management, Process Management, or Program Management
- At least 7 years of people management experience
- 5+ years of experience in strategy development
- 5+ years of experience in budgeting and labor strategy
- 6+ years of experience driving organizational change and operational excellence
- 3+ years of experience partnering with engineering and product teams
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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