Hybrid Operations Associate – Commercial Loan Servicer

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About the role

  • Operations Associate supporting Commercial Loan Servicing at Capital One. Handling complex transactions and maintaining active credit facilities while ensuring a high level of customer service.

Responsibilities

  • Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met
  • Manage a portfolio of active credit facilities as the Loan Operations Servicer
  • Process loan requests including disbursements, payments, and calculations
  • Communicate with Customers for all loan related requests
  • Coordinate loan trading activity and maintain loan register
  • Manage all exception and maintenance reporting for cash breaks analysis
  • Complete comprehensive testing of system enhancements
  • Prepare and submit periodic departmental and team reports

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in Banking Operations
  • At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
  • Bachelor's Degree or military experience (preferred)
  • 2+ years of systems experience in Salesforce or ACBS (preferred)
  • 2+ years of experience in Bilateral Loan Closing or Servicing (preferred)
  • 2+ years of experience in Commercial Banking Operations (preferred)

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Performance based incentive compensation

Job title

Operations Associate – Commercial Loan Servicer

Job type

Experience level

JuniorMid level

Salary

$66,700 - $76,100 per year

Degree requirement

High School Diploma

Location requirements

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