Operations Associate supporting Commercial Loan Servicing at Capital One. Handling complex transactions and maintaining active credit facilities while ensuring a high level of customer service.
Responsibilities
Perform high volume, complex monetary and non-monetary transactions on Commercial Loans ensuring service levels are met
Manage a portfolio of active credit facilities as the Loan Operations Servicer
Process loan requests including disbursements, payments, and calculations
Communicate with Customers for all loan related requests
Coordinate loan trading activity and maintain loan register
Manage all exception and maintenance reporting for cash breaks analysis
Complete comprehensive testing of system enhancements
Prepare and submit periodic departmental and team reports
Requirements
High School Diploma, GED or equivalent certification
At least 1 year of experience in Banking Operations
At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Bachelor's Degree or military experience (preferred)
2+ years of systems experience in Salesforce or ACBS (preferred)
2+ years of experience in Bilateral Loan Closing or Servicing (preferred)
2+ years of experience in Commercial Banking Operations (preferred)
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