EH
Elevance HealthSenior Portfolio Manager
Portfolio Manager Senior overseeing complex project portfolios, ensuring alignment with budget objectives and operational goals at Elevance Health.
About the role
- Promptly identify, categorizing, and managing incidents to ensure minimal service disruption.
- Coordinating cross-functional teams for swift incident resolution.
- Conducting post-incident reviews, documenting lessons learned, and initiating corrective and preventive actions.
- Investigating problems in detail to identify root causes and implement permanent solutions.
- Driving continuous improvement by learning from past incidents and problems — updating processes, enhancing IT infrastructure, etc.
- Automating recurring incident management tasks, including the generation of monthly IM reports.
- Providing real-time metrics and insights to aid data-driven decision-making.
- Continuously exploring automation opportunities to enhance efficiency and accuracy.
- Developing and refining flowcharts and process documentation to ensure clarity in incident management operations.
- Formulating and updating incident management policies in line with evolving organizational needs.
- Leading projects focused on process improvements, tool enhancements, and other strategic initiatives within the incident management domain.
- Coordinating effectively with stakeholders across departments to ensure alignment with business objectives.
- Proactively analyzing incident trends to identify risks and recommend preventive measures.
- Staying informed on industry best practices and promote the adoption of relevant methodologies within the team.
Requirements
- 5+ years’ experience in globally dispersed Service Management teams.
- 3+ years of proven experience in Incident Management in a fintech environment.
- Experience in business analysis and process mapping.
- Project management experience with the ability to lead and execute projects.
- Strong technical acumen with the ability to automate processes using relevant tools and technologies.
- Exceptional communication, coordination, and stakeholder management skills.
- Strong analytical and problem-solving capabilities.
- Excellent written and spoken English.
Benefits
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
SF
skillventory - A Leading Talent Research FirmSenior Manager, Global Product Solutions
Senior Manager of FFIO Global Product Solutions at Fidelity, supporting investment operations and enhancing customer experience through collaboration. Involves executing portfolio launches and managing fund operations.
SF
skillventory - A Leading Talent Research FirmIT Audit Senior Manager
IT Audit Senior Manager providing audit and advisory services to manage risk and improve performance at Fidelity. Engage with technology and business operations to enhance internal controls and audit effectiveness.
HF
HP FranceManager – End User Services
Manager of End User Services overseeing IT services for HP, ensuring operational excellence and driving modernization efforts. Leading a global team while managing vendor relations and strategy.
HF
Solution Manager managing IT strategies and digital transformation initiatives at HP. Leading cross - functional teams to enhance system interoperability and innovate business processes.
HF
HP FranceGlobal Logistics Parcel Manager
Global Logistics Parcel Manager at HP guiding complex supply chain sub - categories and executing sourcing strategies aligned with organizational goals. Collaborating with teams to optimize supplier selection and contract management.
Business Continuity Manager managing crisis events with a focus on compliance and resilience at PNC. Overseeing a team, developing plans, and collaborating with leaders for effective responses.
EH
Essentia HealthPatient Access Manager
Patient Access Manager at Essentia Health overseeing daily operations and patient access processes. Ensuring quality care and adequate staffing for assigned department activities.
UB
UMB BankCredit Portfolio Manager
Credit Portfolio Manager managing an assigned portfolio of Business Banking and Small Business Banking loans. Responsibilities include analyzing financial statements and collaborating with Relationship Officers for portfolio management.
SC
Sleep Number CorporationSenior Manager, Offline Media
Senior Manager leading strategy and performance for offline media channels at Sleep Number. Focused on driving demand and business growth through effective media spend.