Pflegefachkraft providing professional care for residents with dementia at Domicil's facilities. Join a supportive team focusing on structured and empathetic caregiving.
About the role
- Senior Operations Analyst driving operational efficiencies and analyzing call center performance at Farmers Business Services. Collaborating with cross-functional teams to implement business solutions and improve results.
Responsibilities
- Support driving operational efficiencies through improvements to the systems
- Monitor call volume by interval real time
- Focus on proactive forecasting
- Real time WFM metrics (AUX, unplanned shrink)
- **Key Responsibilities**
- Guide and facilitate cross functional teams in the development and implementation of business solutions
- Analyze operational information to understand the impact of business initiatives on operational functions
- Perform project management and analytics as necessary, including the ability to identify trends and make recommendations as to operating procedures that can improve results.
Requirements
- Over 4 years of experience in a similar role
- Bachelor's degree preferred in Mathematics, Statistics, Business, or related field.
- Fluency in English
- Availability to work from 1:00 to 10:00 pm BRT
- **Other Critical Skills**
- Forecasting
- Management Reporting
- Exploratory Analysis (Data Analytics)
- **Software / Tool Skills**
- Excel - Intermediate/Advanced
- Power BI (Highly Preferred)
- SQL (Highly Preferred)
- NICE WFM
- Cisco or Telephony/Contact Center System (Highly Preferred)
Benefits
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Pflegefachkraft responsible for professional care, documentation, and resident support in a dementia care setting. Join a dedicated team at Domicil with structured onboarding and training opportunities.
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