Operationstechnische Assistenz in der Kerckhoff - Klinik, spezialisiert auf Herz - und Lungenerkrankungen. Verantwortlich für die Vorbereitung und Durchführung operativer Eingriffe unter Einhaltung medizinischer Standards.
About the role
- Senior Operations Analyst driving operational efficiencies and analyzing call center performance at Farmers Business Services. Collaborating with cross-functional teams to implement business solutions and improve results.
Responsibilities
- Support driving operational efficiencies through improvements to the systems
- Monitor call volume by interval real time
- Focus on proactive forecasting
- Real time WFM metrics (AUX, unplanned shrink)
- **Key Responsibilities**
- Guide and facilitate cross functional teams in the development and implementation of business solutions
- Analyze operational information to understand the impact of business initiatives on operational functions
- Perform project management and analytics as necessary, including the ability to identify trends and make recommendations as to operating procedures that can improve results.
Requirements
- Over 4 years of experience in a similar role
- Bachelor's degree preferred in Mathematics, Statistics, Business, or related field.
- Fluency in English
- Availability to work from 1:00 to 10:00 pm BRT
- **Other Critical Skills**
- Forecasting
- Management Reporting
- Exploratory Analysis (Data Analytics)
- **Software / Tool Skills**
- Excel - Intermediate/Advanced
- Power BI (Highly Preferred)
- SQL (Highly Preferred)
- NICE WFM
- Cisco or Telephony/Contact Center System (Highly Preferred)
Benefits
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
KG
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