Analista de Infraestrutura providing client support in Backup processes through various communication means. Involvement in Backup recovery and tool implementation projects.
Responsibilities
Provide support to clients remotely, on-site, by phone, email, or other communication channels.
Clarify client inquiries and provide assistance based on their needs.
Work on backup environment recovery processes and on projects to implement backup tools.
Requirements
Technical knowledge of backup infrastructure.
Experience working with Veeam and/or Commvault preferred.
Knowledge of best practices and policies for a backup environment.
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