Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Head of Operations overseeing pharmacy operations at Montu UK, a leading medical cannabis company. Responsible for scaling teams and optimizing workflows in a fast-paced environment.
Responsibilities
- Design and deliver the operational strategy to scale pharmacy safely and efficiently
- Build and optimise workflows, automation, and systems that minimize manual friction and maximize throughput
- Scale cross-functional pharmacy teams to 100+ FTEs in 6–9 months
- Define and own KPIs, SLAs, and dashboards to track productivity
- Raise standards for service delivery, safety, and patient care
- Partner with leadership to unlock revenue and patient acquisition through operational readiness
- Remove bottlenecks before they slow down the operation
- Deliver high-velocity fulfilment and customer care in a digital-first, e-commerce pharmacy model
- Recruit, structure, and mentor a high-performing, target-driven team
- Balance growth with compliance for controlled drugs
- Lead the prep for audits, regulatory reviews, and risk assessments
- Shape decisions on service expansion, infrastructure, and growth strategy
Requirements
- Experience leading large-scale operations in fast-growth, logistics or consumer environments
- Proven track record of scaling operational teams (50–100+ FTEs)
- Commercial acumen and hands-on experience driving KPIs in a target-led environment
- Ability to streamline processes, boost performance, and deliver on ambitious growth
- Exceptional leadership and communication skills, with a bias for action
- Bonus points for experience in online pharmacy or digital healthcare
- E-commerce operations experience (Shopify or equivalent)
- Familiarity with medicinal cannabis, CBPMs, or special medicines
- Pharmacy degree (BPharm/MPharm) or other clinical background
Benefits
- Fast-paced working environment
- Opportunities for leadership and growth
- Tech-enabled pharmacy operations
- Focus on patient safety and compliance
- Engaging culture of accountability and continuous improvement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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