Head of Operations overseeing pharmacy operations at Montu UK, a leading medical cannabis company. Responsible for scaling teams and optimizing workflows in a fast-paced environment.
Responsibilities
Design and deliver the operational strategy to scale pharmacy safely and efficiently
Build and optimise workflows, automation, and systems that minimize manual friction and maximize throughput
Scale cross-functional pharmacy teams to 100+ FTEs in 6–9 months
Define and own KPIs, SLAs, and dashboards to track productivity
Raise standards for service delivery, safety, and patient care
Partner with leadership to unlock revenue and patient acquisition through operational readiness
Remove bottlenecks before they slow down the operation
Deliver high-velocity fulfilment and customer care in a digital-first, e-commerce pharmacy model
Recruit, structure, and mentor a high-performing, target-driven team
Balance growth with compliance for controlled drugs
Lead the prep for audits, regulatory reviews, and risk assessments
Shape decisions on service expansion, infrastructure, and growth strategy
Requirements
Experience leading large-scale operations in fast-growth, logistics or consumer environments
Proven track record of scaling operational teams (50–100+ FTEs)
Commercial acumen and hands-on experience driving KPIs in a target-led environment
Ability to streamline processes, boost performance, and deliver on ambitious growth
Exceptional leadership and communication skills, with a bias for action
Bonus points for experience in online pharmacy or digital healthcare
E-commerce operations experience (Shopify or equivalent)
Familiarity with medicinal cannabis, CBPMs, or special medicines
Pharmacy degree (BPharm/MPharm) or other clinical background
Benefits
Fast-paced working environment
Opportunities for leadership and growth
Tech-enabled pharmacy operations
Focus on patient safety and compliance
Engaging culture of accountability and continuous improvement
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