Team Leader in insurance operations focusing on coaching and maintaining high team performance. Contributing to strategic evolution within a rapidly expanding company in commercial insurance.
About the role
- Head of Operations overseeing pharmacy operations at Montu UK, a leading medical cannabis company. Responsible for scaling teams and optimizing workflows in a fast-paced environment.
Responsibilities
- Design and deliver the operational strategy to scale pharmacy safely and efficiently
- Build and optimise workflows, automation, and systems that minimize manual friction and maximize throughput
- Scale cross-functional pharmacy teams to 100+ FTEs in 6–9 months
- Define and own KPIs, SLAs, and dashboards to track productivity
- Raise standards for service delivery, safety, and patient care
- Partner with leadership to unlock revenue and patient acquisition through operational readiness
- Remove bottlenecks before they slow down the operation
- Deliver high-velocity fulfilment and customer care in a digital-first, e-commerce pharmacy model
- Recruit, structure, and mentor a high-performing, target-driven team
- Balance growth with compliance for controlled drugs
- Lead the prep for audits, regulatory reviews, and risk assessments
- Shape decisions on service expansion, infrastructure, and growth strategy
Requirements
- Experience leading large-scale operations in fast-growth, logistics or consumer environments
- Proven track record of scaling operational teams (50–100+ FTEs)
- Commercial acumen and hands-on experience driving KPIs in a target-led environment
- Ability to streamline processes, boost performance, and deliver on ambitious growth
- Exceptional leadership and communication skills, with a bias for action
- Bonus points for experience in online pharmacy or digital healthcare
- E-commerce operations experience (Shopify or equivalent)
- Familiarity with medicinal cannabis, CBPMs, or special medicines
- Pharmacy degree (BPharm/MPharm) or other clinical background
Benefits
- Fast-paced working environment
- Opportunities for leadership and growth
- Tech-enabled pharmacy operations
- Focus on patient safety and compliance
- Engaging culture of accountability and continuous improvement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Strategic Operations Manager at Pontosense developing operational foundations for revenue growth and operational capacity in a hybrid work environment.
Strategic Operations Manager at Pontosense architecting revenue and operational engine. Improving operational capacity and revenue growth through structured planning and cross - functional initiatives.
Manager of Portfolio Operations at Peaks Renewables, maximizing operational and financial performance of renewable natural gas facilities and tangential assets. Leading a team to build processes and drive innovation in a growing industry.
Associate Manager Clinical Operations overseeing team management and training at Thermo Fisher Scientific. Collaborating with leadership for project optimization and staff development.
Logistics Operations Analyst responsible for supporting Warehouse execution activities and operational processes across Europe. Ensuring compliance and leading continuous improvement agenda with data analysis and reporting.
Securities Operations Specialist supporting Wealth and Investment Management Operations through metrics and capacity planning. Responsible for business analysis and optimizing operational performance in a financial context.
Operations Coordinator managing office and safety operations in Boston with a tech - first approach. Supporting operational needs across offices while collaborating to enhance workplace culture.
Warehouse Operations Supervisor leading operations for U.S. AutoForce in tire and auto part distribution. Overseeing staff, managing safety, and ensuring productivity in the warehouse.
Manager leading AdminAdvantage Operations team to deliver quality service in benefits administration. Coordinating client services and supporting continuous improvement in a fast - paced environment.