Hybrid Head of Operations – Healthcare Division

Posted last week

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About the role

  • Head of Operations overseeing pharmacy operations at Montu UK, a leading medical cannabis company. Responsible for scaling teams and optimizing workflows in a fast-paced environment.

Responsibilities

  • Design and deliver the operational strategy to scale pharmacy safely and efficiently
  • Build and optimise workflows, automation, and systems that minimize manual friction and maximize throughput
  • Scale cross-functional pharmacy teams to 100+ FTEs in 6–9 months
  • Define and own KPIs, SLAs, and dashboards to track productivity
  • Raise standards for service delivery, safety, and patient care
  • Partner with leadership to unlock revenue and patient acquisition through operational readiness
  • Remove bottlenecks before they slow down the operation
  • Deliver high-velocity fulfilment and customer care in a digital-first, e-commerce pharmacy model
  • Recruit, structure, and mentor a high-performing, target-driven team
  • Balance growth with compliance for controlled drugs
  • Lead the prep for audits, regulatory reviews, and risk assessments
  • Shape decisions on service expansion, infrastructure, and growth strategy

Requirements

  • Experience leading large-scale operations in fast-growth, logistics or consumer environments
  • Proven track record of scaling operational teams (50–100+ FTEs)
  • Commercial acumen and hands-on experience driving KPIs in a target-led environment
  • Ability to streamline processes, boost performance, and deliver on ambitious growth
  • Exceptional leadership and communication skills, with a bias for action
  • Bonus points for experience in online pharmacy or digital healthcare
  • E-commerce operations experience (Shopify or equivalent)
  • Familiarity with medicinal cannabis, CBPMs, or special medicines
  • Pharmacy degree (BPharm/MPharm) or other clinical background

Benefits

  • Fast-paced working environment
  • Opportunities for leadership and growth
  • Tech-enabled pharmacy operations
  • Focus on patient safety and compliance
  • Engaging culture of accountability and continuous improvement

Job title

Head of Operations – Healthcare Division

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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