Commercial Asset Manager leading customer success and contract management in solar PV asset management. Working hybrid with travel to sites and delivering customer reporting in South Africa.
Responsibilities
Owning the commercial contract management between Candi and the Customer
Owning the customer relationship during contract life
Being proactive & keeping close customer contact, driving the delivery of the customer success journey
Owning feedback of customer & commercial learnings to concerned teams
Identifying up/cross-selling opportunities and engage the business development team
Maintaining contract-related information & terms in Candi CRM software
Coordinating data required for billing & financial model management with the finance department
Supporting asset management with service provider/supplier commercial discussions & contracts
Delivering customer reporting, contract extensions & other contract amendments
Arranging & managing plant insurance
Owning commercial asset management KPIs for internal reporting, and chair CAM meetings, when required
Coordinating the onboarding of customers during the project acceptance & operational start period
Requirements
A relevant tertiary qualification.
2+ years PV industry or related industry work experience in commercial asset management/contract management/customer management / technical account management
Interested in ensuring commercial compliance while driving customer satisfaction through positive and proactive customer engagements
Good understanding of general commercial terms, contract and account management
Interested in and able to communicate technical PV Solar and energy industry terms related to plant performance, system technical & financial modeling and commercial benefits.
Interested in and shows aptitude for finance and data analytics, technical data management, regulatory & compliance understanding, risk management
Desire to work in an international environment, sharing ideas and learnings across borders and cultures
Benefits
Flexibility to work from home on a regular basis (hybrid work)
Regular travel to Candi customers, sites and Candi offices in South Africa
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