Senior Consultant responsible for managing complex consulting projects for life sciences clients. Identifying business opportunities and leading teams in project delivery and client satisfaction.
About the role
- Advisor Experience Consultant at Canada Life shaping advisor journey and enhancing experience across teams. Collaborating for actionable improvements in advisor experience goals and capabilities.
Responsibilities
- Contribute to achieving end-to-end advisor experience goals
- Develop and maintain accurate, up-to-date advisor journey and capability maps
- Identify and implement continuous improvement opportunities
- Support change management efforts
Requirements
- 3–5 years of experience in strategy, customer experience, or related roles, preferably within financial services
- Proven communication and facilitation skills
- Persuasive storytelling experience
- Analytical mindset with the ability to interpret data
- Solid understanding of the business environment and entrepreneurial advisor needs
- Strong understanding of customer journey principles
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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