Customer Service & Logistics Manager at Campari Group focusing on logistics optimization and customer collaboration. Driving excellence across logistics processes and fostering strategic customer partnerships.
Responsibilities
Define and implement best-in-class logistics processes, including transportation management, warehousing, and distribution.
Drive initiatives to reduce lead times, optimize freight costs, and improve delivery performance.
Establish standardized operating models for Customer Service and Logistics across regions.
Lead projects to automate logistics workflows and enhance visibility through advanced analytics and digital platforms.
Support local teams in developing proactive customer engagement strategies.
Develop and maintain KPIs for logistics efficiency, cost-to-serve, and service levels.
Provide training and coaching to local teams on logistics best practices and digital tools.
Requirements
Degree in Supply Chain Management, Logistics, Industrial Engineering, or related fields.
6-8 years of experience in logistics and customer service, preferably in multinational environments.
Strong knowledge of transportation, warehousing, and distribution processes.
Proven experience in cost optimization and logistics network design.
Familiarity with ERP systems, TMS (Transportation Management Systems), and BI tools.
Excellent analytical and project management skills.
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