Hybrid TM Implementation Specialist

at Byline Bank

• Job title: TM Implementation Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $29 - $37 per hour
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Treasury Management Implementation Specialist at Byline Bank assisting in onboarding business customers. Responsibilities include support functions, client training, and issue resolution.

Responsibilities

• Provides daily support functions for clients including completing billing requests, product implementations, and account set-up
• Assists with the maintenance requests for cash management products
• Helps review account analysis statements, monthly
• Primary back-up coverage for Afterhours Third Party Payment Processing (TPPP) as needed
• Assists with regular risk reviews and audits of cash management products and provides operational reporting
• Helps maintain procedures and policies requiring knowledge of complex procedures and/or regulatory requirements
• Provides support for internal calls to interpret and explain policies and procedures
• Provides direct customer service for escalated/complex issues
• Provides onsite and virtual training to customers and general support for treasury management products
• Assists in identifying Commercial Deposit product issues and provides resolution to potential problems
• Assists with the preparation of customer facing and internal communications
• Helps conduct periodic pricing reviews
• Attends quarterly on-site team and Operations meetings
• All other duties as assigned.

Requirements

• Associate’s degree or related field required
• Bachelor’s degree in Business Management preferred
• 3+ years’ prior experience in a similar role
• Must have reliable transportation to and from multiple work site locations
• Strong analytical and problem-solving skills
• In-depth knowledge of account analysis and treasury management products, service, and STFP setups preferred
• Excellent verbal and written communication skills
• Strong customer service skills
• Highly motivated and experienced in managing multiple tasks
• Demonstrates and promotes high ethical standards and behavior
• Adapts and helps others manage change
• Ability to make accurate and quick decisions under pressure
• Excellent process and procedural knowledge
• Advanced team building and collaboration skills to manage diverse services provided
• High-level proficiency in MS Office Suite.

Benefits

• medical coverage
• dental
• vision
• disability
• 401k
• paid time off
• discretionary bonuses
• other benefit programs