Customer Service Advisor managing client requests via phone and email at FAAC France. Collaborating with sales service and ensuring smooth order processing and issue resolution.
About the role
- Berater im Sozialrecht für den Sozialverband VdK Bayern. Selbständige Mitgliederberatung zu sozialversicherungsrechtlichen Fragestellungen in Nürnberg.
Responsibilities
- You independently advise and represent our members in all matters of social insurance law, severe disability law, basic income support, and compensation law — from filing applications through the objection procedure.
- You enjoy collaborating with volunteers in the district association and the associated local branches.
- You proactively maintain and care for member relationships.
- Occasionally you will be willing to participate in trade fair appearances, conferences, or meetings.
Requirements
- You hold a university degree or a completed vocational qualification with solid knowledge of social law, or possess a comparable qualification or relevant experience.
- You have experience in advising clients and the ability to explain complex issues in a clear and understandable way.
- You bring empathy as well as a rational, structured approach.
- You are confident in using MS Office applications.
Benefits
- Challenging and varied tasks in Bavaria’s largest and continuously growing social association — with a crisis-proof employer.
- 31 days of annual leave, plus an office closure from Christmas to New Year in addition to the annual leave entitlement.
- In addition to Bavaria’s 13 official public holidays, flexible working hours are possible through a flexitime arrangement.
- Opportunity to work remotely.
- Remuneration according to the VdK Bavaria in-house tariff for a 38.5-hour workweek, including additional holiday and Christmas pay, a recreation allowance, length-of-service bonuses, and company pension benefits.
- Qualification and training measures as part of our personnel development program.
- Stocked fruit bowls, complimentary coffee, health offerings, and employee events such as team afternoons, company outings and Christmas parties.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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