Hybrid Strategy & Operations Manager

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About the role

  • Strategy & Operations Manager in fintech focused on growth and operational efficiency. Partnering with senior leaders to drive analysis, monitoring performance, and continuous improvement across the business.

Responsibilities

  • Own the translation of company strategy into actionable operating plans, KPIs, and performance monitoring frameworks.
  • Lead cross-functional initiatives that support growth, operational efficiency, and product scalability.
  • Support leadership in strategic prioritization, resource planning, and performance cadence.
  • Deliver strategic insights, leveraging data across the business.
  • Architect scalable processes, governance models, and operating rhythms across functions.
  • Identify operational bottlenecks across commercial, risk, product, and ops workflows and drive measurable improvements in efficiency, throughput, and SLA performance.
  • Design systems that support fast, data-driven decision-making and enhance cross-functional alignment.
  • Build and maintain dashboards, scorecards, and performance metrics to track progress at business and product-line levels.
  • Conduct business analysis, modeling, and scenario planning to support decision-making.
  • Benchmark performance against industry trends and emerging best practices.
  • Lead cross-functional workstreams end-to-end, driving alignment, accountability, and delivery across Product, Risk, Finance, and Commercial.
  • Facilitate communication between stakeholders, remove blockers, and ensure clarity on ownership and accountability.
  • Prepare high-quality strategic materials for the Executive team, Board updates, & large accounts.

Requirements

  • 4–6 years in Strategy & Operations, management consulting, or business operations in fintech or financial services
  • Strong analytical, problem-solving, and structured-thinking skills.
  • Proficient in data analysis and financial modeling.
  • Demonstrated experience leading complex cross-functional programs end-to-end with minimal oversight.
  • Proficient with project and performance management tools (e.g. Confluence, GSuite, Microsoft Office, Asana, Jira, Monday.com, Power BI, Tableau, Looker).
  • Highly adaptable, results oriented and able to juggle multiple priorities
  • Excellent communication and stakeholder management skills
  • Comfortable in fast-moving, ambiguous environments; proactive and accountable in your approach to challenges.

Benefits

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • Pension contributions
  • Discretionary bonus scheme
  • Private health cover
  • Life assurance
  • Family friendly policies including enhanced Maternity & Paternity leave

Job title

Strategy & Operations Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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