Principal Associate enhancing Debit Card issuance process at Capital One. Managing partnerships to improve efficiency and compliance in debit card operations while traveling occasionally to meet vendors.
About the role
- Strategy & Operations Manager in fintech focused on growth and operational efficiency. Partnering with senior leaders to drive analysis, monitoring performance, and continuous improvement across the business.
Responsibilities
- Own the translation of company strategy into actionable operating plans, KPIs, and performance monitoring frameworks.
- Lead cross-functional initiatives that support growth, operational efficiency, and product scalability.
- Support leadership in strategic prioritization, resource planning, and performance cadence.
- Deliver strategic insights, leveraging data across the business.
- Architect scalable processes, governance models, and operating rhythms across functions.
- Identify operational bottlenecks across commercial, risk, product, and ops workflows and drive measurable improvements in efficiency, throughput, and SLA performance.
- Design systems that support fast, data-driven decision-making and enhance cross-functional alignment.
- Build and maintain dashboards, scorecards, and performance metrics to track progress at business and product-line levels.
- Conduct business analysis, modeling, and scenario planning to support decision-making.
- Benchmark performance against industry trends and emerging best practices.
- Lead cross-functional workstreams end-to-end, driving alignment, accountability, and delivery across Product, Risk, Finance, and Commercial.
- Facilitate communication between stakeholders, remove blockers, and ensure clarity on ownership and accountability.
- Prepare high-quality strategic materials for the Executive team, Board updates, & large accounts.
Requirements
- 4–6 years in Strategy & Operations, management consulting, or business operations in fintech or financial services
- Strong analytical, problem-solving, and structured-thinking skills.
- Proficient in data analysis and financial modeling.
- Demonstrated experience leading complex cross-functional programs end-to-end with minimal oversight.
- Proficient with project and performance management tools (e.g. Confluence, GSuite, Microsoft Office, Asana, Jira, Monday.com, Power BI, Tableau, Looker).
- Highly adaptable, results oriented and able to juggle multiple priorities
- Excellent communication and stakeholder management skills
- Comfortable in fast-moving, ambiguous environments; proactive and accountable in your approach to challenges.
Benefits
- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- Pension contributions
- Discretionary bonus scheme
- Private health cover
- Life assurance
- Family friendly policies including enhanced Maternity & Paternity leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
OT
Leading analytical development and validation for biologics at Oruka Therapeutics. Requires expertise in method validation and regulatory submissions for monoclonal antibodies.
Strategy & Operations Analyst driving high - priority projects for EV Realty's commercial fleet electrification initiatives. Engaging with cross - functional teams to shape strategic partnerships and opportunities.
Strategy & Operations Associate working on high - impact projects shaping EV Realty's growth. Collaborating across teams to execute strategic initiatives in the electrification of commercial fleets.
Vice President overseeing site operations at Vantage Data Centers' North American campuses. Leading operational excellence and team engagement for exceptional service and reliability.
Head of Operations leading global production and site management for a machinery company. Overseeing teams, standards, and efficiency in automated production solutions.
Director of Service Operations managing Fort McKay branch performance and customer relationships at Finning. Championing safety, people development, and operational excellence in complex service environments.
Deal Desk Analyst supporting disciplined deal execution and pricing strategy for Zoetis, with US remote option.
Imagining, selling, and implementing special operations for advertisers at Havas Play. Collaborating on strategic media planning across various formats for effective audience engagement.
Senior Associate in Loan Operations managing cash and position discrepancies between banks for financial clients. Overseeing reconciliation processes and ensuring timely resolution of breaks with teams.