Senior Site Reliability Engineer at Uniphore developing cloud infrastructure and Go services. Collaborating with teams to ensure operational excellence and reliability.
About the role
- Join Burendo as a Senior DevOps Engineer, maintaining critical services and improving operational efficiency in a cloud-first environment.
Responsibilities
- We’re looking for multiple Senior DevOps Engineers to join our support team, playing a key role in maintaining and improving critical services.
- In this role, you’ll take ownership of complex incident resolution, support core infrastructure operations, and ensure the smooth running of BAU activities across your assigned services.
- You’ll be trusted to operate in a fast-paced, cloud-first environment, working within ITIL-aligned processes while contributing to continuous improvement.
- This is a great opportunity for someone who enjoys solving challenging problems, taking real ownership, and being part of an on-call rota that supports high-impact systems.
Requirements
- Own the resolution of complex L2/L3 incidents escalated from junior engineers
- Perform BAU operations — including patching, certificate renewals, secret rotation, and dependency updates
- Contribute to root cause analysis and ongoing problem management
- Maintain and improve runbooks and operational documentation
- Support change and release management processes
- Participate in an on-call rota, including out-of-hours incident response
- Mentor mid-level and associate engineers within the team
- Strong hands-on AWS experience in an operational/support environment
- Solid understanding of ITIL practices — incident, problem, and change management
- Experience working in on-call and out-of-hours support rotations
- Comfortable working from and improving runbooks and operational procedures
- Experience with infrastructure-as-code (Terraform or equivalent)
- Nice-to-Haves — Role Variants: Aurora/RDS, Redshift, Lambda, Glue (Data Services)
- API Gateway, load balancing, high-availability infrastructure patterns (APIM/Geo)
- PostgreSQL administration and query optimisation (Database Operations)
- React, Node.js, or modern front-end tooling (Front End)
Benefits
- 25 days Annual Leave (plus bank holidays)
- An additional day of paid leave for celebrations
- 1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
- Monthly Wellness Allowance
- Annual Learning and Development Allowance
- Paid time off for Life Events
- Matched Employer Contributed Pension (5%)
- Life assurance based on 4 x your salary
- Access to an Employee Assistance Programme
- Enhanced Family Leave
- Enhanced company sick pay
- A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
- Exciting calendar of Burendo social events and activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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