Cloud Enablement Product Owner leading the enterprise cloud enablement platform strategy at SMBC Group. Collaborating with engineering, security, and architecture teams for effective cloud service adoption.
About the role
- IT Support Specialist at Bureau Veritas providing technical support and ensuring local systems' availability and security. Collaborates with regional IT to handle business-critical issues in Antwerp.
Responsibilities
- Provide First & Second level support for all IT related topics / issues
- Escalation of priorities for business-critical reasons
- Scheduling of unusual tasks in relation with the district business cycle
- Provide local technical support
- Identify, analyse and fix PC or System issues
- IT procurement orders in line with the budget/forecast
- Ensure availability, accuracy and security of local systems
- Accurate documentation of local systems according to guidelines
- Ensure compliance with policies and procedures
- Provide IT Support when and where needed across the country/district/zone
- Use and maintain the Smax Service Desk toolset
- Participate in IT projects upon request of IT management
- Discrete and respectful use and attitude towards sensitive (personal) information, obtained on request or in the line of duty
- Ensure clear communication
- Manage/Upkeep inventory of the IT assets
- Installation on time, on functionality
- User satisfaction feedback
- Priority SLA reporting KPI’s including but not limited to, Number calls where business has changed priority, FS calls adherence to SLA, age of calls, time logging (Smax), infrastructure availability
- Quality of documentation
- Integrity / security of systems
- Developing and sharing of knowledge
- Quality of the IT rooms
- Projects (on time, on budget, on functionality)
- Deliver value to internal and external clients
- Targets set by IT Team Lead/Manager are completed on time.
- Ability to work under pressure and prioritise tasks
Requirements
- Minimum of 3 years IT technical experience, Win 10, Win 11.
- Active Directory, Azure, Intune, Autopilot.
- Basic networking skills.
- Fluent English language skills.
- Able to work independently but meanwhile capable of sharing knowledge and practices with the larger IT team.
- Ability to travel to all office sites within Belgium. Possible travel within Europe.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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