Technology Service Analyst managing high severity IT incidents for Deutsche Bank. Ensuring effective management of business impacting incidents with strong communication and process adherence.
About the role
- Analyst responsible for product and management system certification processes. Engaging with clients and laboratories to ensure compliance and quality standards in a hybrid work environment.
Responsibilities
- Realizar análises técnicas de documentos para certificação com supervisão, incluindo verificação de conformidade com as normas correlatas;
- Preparar relatórios técnicos básicos e, em caso aplicável, submissão a organismos de certificação;
- Executar análise inicial de dados técnicos, com validação do supervisor;
- Interagir com clientes e laboratórios para esclarecer pendências simples, sob orientação;
- Apoiar o time de pós-venda na investigação de não conformidades reportadas, propondo soluções básicas;
- Manter registros atualizados no Fluig, assegurando conformidade com as normas de gestão aplicáveis.
Requirements
- Atua como guardião dos valores da empresa;
- Capacidade de apresentar fatos e recomendações de forma eficaz;
- Capacidade de análise;
- Conhecimento nas normas relacionadas ao processo de certificação;
- Habilidade de resolução de problemas de baixa complexidade, como esclarecimento de pendências com clientes ou suporte a não conformidades no pós-venda;
- Desejável conhecimento do processo de auditoria nas normas relacionadas ao escopo, caso aplicável;
- Desejável conhecimento do processo de certificação do escopo da área;
- Desejável inglês intermediário para leitura;
- Desejável conhecimento intermediário no pacote office.
Benefits
- Vale Refeição ou Alimentação – R$857,22
- Vale Transporte
- Convênio Médico
- Convênio Odontológico
- Gympass
- Diversas oportunidades de desenvolvimento pela Bureau Veritas Academy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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