Senior Risk, Control & Governance Manager at Bupa tasked with implementing risk frameworks and managing incidents in a hybrid role. Drive operational quality and compliance in financial services.
Responsibilities
Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
Manage incidents in line with Bupa policy—and ensure customer remediation for level 1 & 2 incidents.
Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.
Requirements
Demonstrable background in UK financial services or regulated environments
Strong operational risk governance, risk control and incident management experience
Proven leadership in establishing control frameworks and incident management practices
In-depth knowledge of FCA/PRA rules (including ICOBS, TCF, financial crime, info security)
Skilled communicator who can influence senior stakeholders and simplify complex concepts
Analytical thinker with a data-driven approach to MI, risk trends and decision-making
Experience with SMCR governance for senior leaders (desirable)
Prior exposure to CQC environment or insurance operations (desirable)
Degree or professional risk-related qualification (e.g. IRM, CISI) (desirable)
Benefits
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Annual performance-based bonus
An enhanced pension plan and life insurance
Onsite gyms or local discounts where no onsite gym available
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