Hybrid Senior Risk, Control and Governance Manager

Posted 2 weeks ago

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About the role

  • Senior Risk, Control & Governance Manager at Bupa tasked with implementing risk frameworks and managing incidents in a hybrid role. Drive operational quality and compliance in financial services.

Responsibilities

  • Drive the implementation of risk and control frameworks across Operations, including Process Control Walkthroughs.
  • Manage incidents in line with Bupa policy—and ensure customer remediation for level 1 & 2 incidents.
  • Provide management information and monthly risk reporting to the Operations Director and Leadership Team.
  • Collaborate with first- and second-line Control & Risk teams to meet governance and audit standards.
  • Chair quarterly Risk Committees, ensuring effective escalation of key incidents and risks.
  • Oversee executive attestations, Governance Oversight Framework, and contribute to SMCR compliance.
  • Lead and develop a small team, fostering a strong risk culture with continuous improvement at its heart.
  • Support internal audit/ORCM actions, embedding lessons learned in business process and governance controls.

Requirements

  • Demonstrable background in UK financial services or regulated environments
  • Strong operational risk governance, risk control and incident management experience
  • Proven leadership in establishing control frameworks and incident management practices
  • In-depth knowledge of FCA/PRA rules (including ICOBS, TCF, financial crime, info security)
  • Skilled communicator who can influence senior stakeholders and simplify complex concepts
  • Analytical thinker with a data-driven approach to MI, risk trends and decision-making
  • Experience with SMCR governance for senior leaders (desirable)
  • Prior exposure to CQC environment or insurance operations (desirable)
  • Degree or professional risk-related qualification (e.g. IRM, CISI) (desirable)

Benefits

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • Annual performance-based bonus
  • An enhanced pension plan and life insurance
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Job title

Senior Risk, Control and Governance Manager

Job type

Experience level

Senior

Salary

£66,900 - £83,600 per year

Degree requirement

Bachelor's Degree

Location requirements

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