Associate Client Success Partner nurturing client relationships in restaurant technology sector. Engage with clients for retention strategies and upselling opportunities while providing outstanding service.
About the role
- Client Partner within Brillio's customer success team driving strategic partnerships with Global Capability Centres. Focused on healthcare and life sciences leveraging AI-driven modernization.
Responsibilities
- Build and own the strategic relationship with GCC leadership
- Develop a joint GCC transformation roadmap
- Drive the P&L (Revenue and Margin) ownership for the accounts
- Ensure seamless governance across delivery teams
- Provide continuous advisory on the GCC maturity model
- Collaborate with practices and SMEs to shape proposals
Requirements
- Bachelor’s degree in Engineering, Computer Science, or related field
- 12–20+ years in IT services, consulting, or GCC leadership roles as a Client Partner
- Proven experience engaging with GCCs or global technology/business organizations
- Strong understanding of the Healthcare and Life science domain
- Strong understanding of cloud, digital, AI/ML, data engineering, cybersecurity, DevOps, and product engineering
- Experience running strategic transformation or consulting-led engagements
- Executive presence and ability to influence CXO-level stakeholders
- Strong consulting, problem-solving, and advisory skills
- Ability to drive innovation and AI-led transformation
- Excellent communication, facilitation, and negotiation skills
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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