Hybrid Operations Specialist

at Brilliant Corners

• Job title: Operations Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: $24 - $31 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Los Angeles, United States

About the role

• Operations Specialist managing client payment processes for Brilliant Corners. Ensuring accurate tracking and processing of financial requests across various teams in a hybrid environment.

Responsibilities

• Payments Team - This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team - This team processes a variety of client related payment requests to support clients in retaining their housing as well as processing various invoices relating to our contracts. This team assists with contract preparation, execution and tracking, as well as vendor documentation management and compliance tracking. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team - This team processes client payments related to security deposits, utility deposits, move-in furniture, and ongoing assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing ongoing reporting, and responding promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team - This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on Salesforce and entering AR into Intacct, responding promptly to funders and vendors, and providing ongoing reporting to partners.

Requirements

• 1+ years’ experience in a non-profit setting preferred but not required
• Intacct software experience preferred but not required
• Salesforce/CRM software and/or database experience preferred but not required
• Intermediate-level familiarity with Microsoft Word and Excel required
• Strong communication skills with effective messaging and strong follow up
• Able to work in collaboration with team, internal and external departments as needed
• Data and metric drive, comfortable around numbers
• Process driven
• Strong attention to detail
• Ability to understand, retain and apply program policies to role

Benefits

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources