Hybrid Systems Manager – Customer & Commercial Technology Team

at Breedon Group plc

• Job title: Systems Manager – Customer & Commercial Technology Team
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Breedon on the Hill, United Kingdom

About the role

• Systems Manager overseeing customer systems management and optimization for operational efficiency in a hybrid role. Requires strong leadership and integration skills.

Responsibilities

• **System Management:**
• Oversee the implementation, configuration, and maintenance of systems across, sales, dispatch, invoicing, and order management.
• Ensure system reliability, performance, and security across all platforms.
• Monitor system performance, troubleshoot issues, and implement improvements to enhance functionality and efficiency.
• Deal with system issues when highlighted and manage a plan / comms to resolve.
• **Integration and Optimisation:**
• Develop and maintain integrations between systems, to ensure seamless data flow and process efficiency.
• Optimise system configurations and workflows to support business operations and objectives.
• Implement automation to streamline processes and reduce manual effort – highlighting the opportunities and the benefits.
• **Security and Compliance:**
• Implement security measures to protect sensitive customer and financial data.
• Ensure systems comply with relevant regulations and standards (e.g., GDPR, PCI-DSS) working with Breedon General Counsel and Internal Audit teams to assure this.
• Conduct regular security audits and risk assessments.
• Manage stakeholder expectations and ensure their needs and requirements are met.
• **Supplier Management:**
• Manage relationships with suppliers and service providers in the form of monthly service review meetings.
• Negotiate contracts and ensure the quality and cost-effectiveness of services and products.
• Create supplier improvement plans as required.
• **Documentation and Reporting:**
• Maintain accurate documentation of system configurations, processes, and integrations, working with Business Analysts and Enterprise Architects to ensure the system is fully documented.
• Prepare regular reports on system performance, project status, and security incidents as required.
• **Project/Programme Support:**
• Support Steering Groups, Project Boards, and other meetings with internal teams.
• Coordinate with external third-party vendors and internal teams.
• Regularly review project phases to ensure timely completion, highlighting and mitigating key risks.

Requirements

• **Education/Certifications:**
• Qualified in Computer Science, Information Technology, Business Administration, or a related field.
• **Experience:**
• Proven strong background in customer service, CRM, and operations systems.
• Proven experience in managing large and complex customer systems such as Salesforce, Microsoft CE, with a least 3 years in a leadership position.
• Previous experience of managing a team
• Proven experience in integrating and optimising systems to support business operations.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong project management skills, with experience using project management tools and methodologies.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Proven experience of engaging varied stakeholder across a diverse business
• **Skills and Competencies:**
• **Analytical Thinking:** Ability to problem-solve, identify, resolve, and convey complex problems simply.
• **Decision Making:** Make rational and informed decisions, take initiative, drive action, and be responsible for the consequences.
• **Planning and Organising:** Self-managing, able to think ahead to establish effective courses of action, prioritize, and plan activities.
• **Resilience:** Maintain personal effectiveness when dealing with setbacks or difficult situations; demonstrate commitment and motivation.
• **Communication:** Get messages across clearly using a range of communication styles and tools.
• **Managing Relationships:** Liaise with clients, proactively manage relationships, and build effective working relationships.

Benefits

• Car Allowance
• 25 days holiday plus bank holidays
• Contributory Pension Scheme
• Free on-site Parking
• Holiday Buy Scheme
• Volunteer Scheme
• Share Save Scheme
• Life Assurance
• Enhanced Maternity, Adoption & Paternity Scheme
• Health & Wellbeing Initiatives
• Discount Scheme