Client Care Specialist delivering professional customer service at animal memorial services. Ensuring quality interactions via various communication methods and coordinating client service requests.
About the role
- Senior Account Manager leading client relationships and strategic planning in a digital marketing agency. Overseeing account delivery to ensure growth and measurable success for clients.
Responsibilities
- Lead day-to-day management of a portfolio of client accounts, ensuring delivery of value and strategic development with minimal senior oversight.
- Develop a deep understanding of client businesses, industries, and KPIs and goals , offering proactive, insight-led recommendations that shape digital strategy.
- Act as a strategic advisor, clearly articulating the rationale behind our approach and the ROI of our work.
- Oversee delivery across predominantly paid accounts owning planning, account management, strategy , and cost estimation to ensure seamless execution.
- Foster strong, mutually beneficial relationships with key client stakeholders, building trust and long-term partnerships.
- Collaborate closely with paid and creative leads and the Performance Director to evolve strategies and adapt to external business factors.
- Identify opportunities for growth, working with teams to scope and convert them into profitable workstreams using our existing frameworks.
- Own and contribute to Account Development Plans, renewal strategies, and long-term financial planning for each account.
- Create high-quality briefs, proposals, SoWs, and presentations with minimal support, ensuring all client documentation meets our standards.
- Monitor financial performance, project profitability, and resourcing needs proactively addressing risks and flagging revenue shifts to senior leadership.
- Have financial ownership of your ‘ business’ and in-depth understanding of financial status of your accounts at all times
- Be responsible for account/project profitability and maintaining agreed fee income.
- Regularly update and maintain client project plans through our internal processes.
- Lead quarterly insights conversations and QBRs, providing strategic recommendations backed by performance data.
- Advocate for clients internally, sharing opportunities, feedback, and case studies to inform innovation and agency-wide improvements.
- Maintain a strong commercial mindset in all decision-making, balancing client success with agency profitability and operational efficiency.
Requirements
- 4 + years’ relevant experience
- Demonstrable experience of managing and growing strong client relationships with the ability to cross and up sell; must be able to credibly discuss opportunities across our entire paid product offering.
- Organic and ATL experience is beneficial but not essential.
- An entrepreneurial spirit, with a willingness to work independently
- Self-motivated and highly organised, with the ability to manage complex projects across multiple stakeholders
- An agency-spirited approach; we want individuals who aspire to impact the direction and performance of the entire team as well as their direct accounts.
Benefits
- Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
- Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
- Income protection: We know it feels good to be covered, just in case.
- Calm Subscription: Now more than ever, it’s important to mind your mind!
- 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
- Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
- Birthdays off: One extra day to celebrate your big day
- Summer hours: Between June and Aug we finish at 15.00 every Friday.
- Online coaching and mental health support: Unlimited via OpenUp
- Remote Working: Work abroad for up to one month a year.
- Performance & Salary: Reviewed twice a year for everyone.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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