Hybrid Resource Manager

at Brave Bison

• Job title: Resource Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Manchester, United Kingdom

About the role

• Resource Manager in a creative agency managing resource requests and overseeing project support. Collaborating across departments to ensure projects are successful and well-resourced.

Responsibilities

• Prioritise and fulfil resource requests across all departments, ensuring projects have the right support.
• Source (freelance) talent from our wider internal Brave Bison network when needed, or externally, negotiating freelance rates and availability.
• Advise senior leadership on skills gaps and resourcing challenges, proposing solutions proactively.
• Collaborate with Client Services, Production, Strategy, and Creative teams to assign work based on skill, availability, and client requirements.
• Plan ahead with Business Directors and Heads of Department and the Central Brave Bison operations team, to manage workflow pipelines and prevent team overload.
• Scrutinise post/production briefs to ensure they’re complete and clear, chasing missing details before work begins.
• Resource manage, organise and track all people and project requirements and bookings.
• Structure teams efficiently, assigning Leads, mid-weight support, and juniors where possible for collaborative delivery.
• Organise, own and manage resource meetings to confirm priorities, resource allocation, and brief readiness.
• Monitor capacity and utilisation, forecasting short, medium, and long-term needs through analysis of data in tools (Certinia / PowerBI).
• Servicing oversight working closely with delivery teams and finance on tracking under and over servicing.
• Resolve resource conflicts and escalate issues where necessary to maintain client delivery.
• Champion process improvements and maintain accurate reporting (utilisation, capacity, timesheets).

Requirements

• 2+ years’ experience as a Resource Manager in a social or creative agency.
• Solutions-driven with a proactive mindset, always thinking two steps ahead.
• Commercially aware, able to prioritise work that drives impact.
• Strong communicator and negotiator, confident working with senior stakeholders.
• Organised and adaptable, balancing process with flexibility to get the job done.
• Preferred experience coordinating with offshore teams, though experience working across multiple offices or business units is also highly valuable.
• Passionate about creative excellence and enabling teams to do their best work.
• Team player, you think “we,” not “I.”
• Tech-savvy with resource management tools (Salesforce/ Certinia / PowerBI knowledge is a bonus).

Benefits

• Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
• Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
• Life assurance and income protection: We know it feels good to be covered, just in case.
• Calm Subscription: Now more than ever, it’s important to mind your mind!
• 25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
• Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
• Birthdays off: One extra day to celebrate your big day
• Summer hours: Between June and Aug we finish at 15.00 every Friday.
• Online coaching and mental health support: Unlimited coaching via OpenUp.
• Remote Working: Work abroad for up to one month a year.
• Performance & Salary: Reviewed twice a year for everyone.