Resource Manager driving operational excellence across EMEA for Croud, a global digital marketing agency. Ensuring effective resource management and team wellbeing through data - driven decision making.
About the role
- Continuing Care Manager overseeing the continuum of care across outpatient services and sober living residences. Coordinating treatment journey and supporting clinical, operational, and administrative needs.
Responsibilities
- Coordinate all step-downs and transitions between levels of care, ensuring continuity and completion of case management needs
- Support clinical interventions aimed at increasing client engagement, improving attitudes and behaviors, and reinforcing recovery-oriented goals
- Collaborate with clinical leadership on implementation and facilitation of 12-step or other clinical curricula
- Attend weekly staffing meetings (Mondays) to review client progress, needs, and potential intervention
- Conduct environment-of-care walkthroughs at sober living residences 3–4 times per week
- Directly supervise House Managers across sober living and transitional living homes
- Oversee the sober living intake process and support admissions, transitions, and discharges
- Serve as on-call support for sober living crises, including relapse events, behavioral issues, outbursts, or urgent home repairs
- Implement behavioral agreements, administrative discharges, and therapeutic transfers as needed
- Maintain and update the LRR Census Spreadsheet
- Maintain and update the LRR Reconciliation Sheet
- Ensure LRR EMR platform records are accurate and up to date for all intakes and discharges
- Support the Director of Outpatient Services by maintaining accurate and timely documentation within the EMR platform
- Ensure Austin Outpatient EMR platform records are kept current and accurate
- Manage supply ordering for sober living residences
- Oversee rent collection processes for sober living houses in coordination with the Business Office
- Provide transportation for PHP clients to programming on Mondays and Thursdays
- Support PHP intakes at the outpatient facility on Thursdays
- Assist outpatient and sober living teams with day-to-day administrative and operational needs
Requirements
- High level of organization, follow-through, and attention to detail
- Strong communication and interpersonal skills
- Ability to manage multiple priorities across clinical and operational environments
- Comfort responding to crisis situations in sober living environments
- Proficiency with electronic health record systems (EMR platforms) or willingness to learn
- Clinical licensure or active pursuit of clinical licensure strongly preferred
- Prior experience in behavioral health, substance use treatment, outpatient services, or sober living operations
Benefits
- Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
- Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
- Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
- Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
- Student Loan Repayment – Available for nurses and therapists.
- Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
- Generous PTO – A robust paid time off policy to support work-life balance.
- Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
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Resource Manager driving operational excellence across the EMEA agency for a digital marketing firm. Ensuring resource levels are appropriate and optimizing resource management strategies for client needs.
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