Manager overseeing internal operations for Bank of America’s Enterprise Transaction Services. Identifying complex problems and implementing new processes to ensure operational efficiency and compliance.
About the role
- Regional Vice President at TravelCenters of America leading multi-region, multi-unit operations across retail, fuel, and restaurant sectors. Responsible for operational excellence and financial performance across large teams and locations.
Responsibilities
- Lead multi-region, multi-unit field operations across retail, fuel, QSR, and full-service restaurant locations
- Develop and mentor District Managers and field leaders, building a strong and scalable leadership pipeline
- Drive operational excellence through consistent execution of brand standards, SOPs, safety protocols, and service expectations
- Own full regional P&L performance, using data, KPIs, and operational insights to meet revenue, profitability, and productivity targets
- Improve labor, inventory, and resource optimization, ensuring disciplined, efficient operations across all business lines
- Support pricing decisions, capital planning, and regional investment priorities in partnership with senior leadership
- Ensure regulatory compliance and internal policy adherence across all sites
- Champion operational transformation initiatives, including new service models, process improvements, and technology rollouts
- Partner cross-functionally with Finance, People & Culture, Operations Strategy, Marketing, IT, and Safety to deliver enterprise goals
- Serve as the key liaison between field operations and senior leadership, providing transparency into risks, performance, and opportunities
- Elevate guest experience and service excellence, ensuring TA delivers a clean, friendly, and safe environment across all retail and restaurant offerings.
Requirements
- 15+ years of progressive operational leadership in multi-unit, multi-region retail, restaurant, hospitality, convenience, or fuel operations
- Proven success leading large field teams and driving performance across various locations or a large geographic footprint
- Strong financial acumen with demonstrated ability to own and influence a multi-market P&L
- Experience leading transformation, scaling operational improvements, and implementing new tools or service models
- A leadership style rooted in accountability, collaboration, and the ability to inspire and develop others
- Clear, confident communication skills and the ability to influence senior executives and field teams alike
- High integrity, operational discipline, and commitment to safety and compliance
- Ability to travel extensively across the US (50–75%)
- Bachelor's degree preferred; equivalent experience considered
- Proficiency in Microsoft Office and operational systems
- Valid driver’s license.
Benefits
- Competitive salary and annual bonus opportunity
- Medical, dental, vision, and life insurance
- 401(k) with company match
- Paid vacation and holidays
- Tuition reimbursement
- Company-paid training and advancement opportunities
- Relocation assistance (relocation not required)
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