Sales Coordinator II providing order management services to clients as a liaison between customers and production teams. Resolving customer issues and identifying efficiencies in order processing.
About the role
- Director of Cross-court (SaaS) Sales at BP Products N.A. responsible for SaaS sales strategies and customer satisfaction. Leading a sales team and collaborating across functions to grow market presence.
Responsibilities
- Develop and execute comprehensive sales strategies for our SaaS products, aligning with overall business objectives and sector-specific opportunities
- Lead and mentor a high-performing sales team, fostering a culture of agility and continuous improvement in sales practices
- Manage the full sales cycle, including identifying new market opportunities, engaging with potential customers, and negotiating complex contracts
- Implement and refine business process improvements within the sales function to enhance efficiency and effectiveness
- Oversee customer segmentation strategies and design customer service processes that deliver an effortless customer experience
- Act as a key point of contact for significant customer inquiries, ensuring prompt and effective resolution with a customer-centric thinking approach
- Collaborate with product development and marketing teams to ensure our SaaS offerings meet market demands and are effectively positioned
- Drive operational pricing strategies to improve revenue and profitability while remaining competitive
- Manage relationships with key stakeholders, both internal and external, to foster collaboration and achieve sales targets
- Demonstrate strong digital fluency in employing sales technologies and platforms to optimize sales performance and customer engagement
- Navigate and lead the team effectively through ambiguity, adapting to changing market conditions and business priorities
Requirements
- Bachelor's degree in Business Administration, Sales, Marketing, or related field; MBA preferred
- Proven experience in a senior sales leadership role within a SaaS environment, preferably in the energy or related sectors
- Demonstrated expertise in Agility core practices and business process improvement methodologies
- Strong proficiency in contract management and negotiation
- Exceptional ability to apply customer-centric thinking to sales strategies and customer interactions
- Experience with customer inquiries resolution, customer experience metrics, customer segmentation, and customer service design
- A track record of successfully delivering an effortless customer experience
- High level of digital fluency in applying sales enablement tools and CRM systems
- Proven ability to lead through ambiguity and adapt to dynamic market conditions
- Deep understanding of market dynamics, operational pricing strategies, and sector-specific challenges
- Excellent collaborator management skills with the ability to influence and collaborate across various levels of an organization
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Short-Term Disability and Long-Term Disability
- Paid vacation depending on relevant experience (120 – 240 hours per year for full-time)
- 9 paid holidays per year
- 2 personal choice holidays
- Parental leave policy (up to 8 weeks of paid leave)
- Discretionary annual bonus program
- Long-term incentive program
- Generous retirement benefits including 401k matching
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