Manage complex restaurant operations for HMSHost at Chicago Airport, ensuring high operational and financial standards with a focus on staffing and customer engagement.
About the role
- Service Transition Manager ensuring smooth transitions of new or modified services into live operations. Focusing on planning and execution with a strong emphasis on stakeholder engagement and risk management.
Responsibilities
- The Service Transition Manager is responsible for ensuring the seamless transition of new or modified services into live operational environments.
- You will focus on building and maintaining transition plans that clearly define scope, timelines and resources, ensuring our clients experience a smooth, well‑structured service launch
- Drive operational readiness by making sure processes, documentation, tooling and team training are fully in place long before go‑live
- Proactively identify, assess and mitigate risks, helping to protect delivery timelines and customer outcomes
- Build strong relationships with customers, internal teams and third‑party vendors, keeping everyone aligned and informed throughout the transition
- You will create high‑quality service documentation including Service Handbooks, Knowledge Articles and training materials enabling Service Desk and NOC teams to support services
- Promote governance and consistency by aligning all transition activity with ITIL Service Transition standards and organisational policies
- Champion continuous improvement, capturing lessons learned and evolving our transition approach to deliver even better outcomes over time
- Own clear, accurate reporting across your projects, maintaining plans, risk logs and action trackers, and sharing timely updates with stakeholders
Requirements
- Proven experience in Service Transition (mandatory)
- Experience in Service Delivery, or Project Management roles (preferred)
- Demonstrated ability to lead virtual teams and manage third-party suppliers
- Experience in implementing ITIL aligned processes and governance
- Strong understanding of ITIL Service Transition and related lifecycle processes.
- Excellent leadership and people management skills in a matrix management environment
- Solid grasp of Project Management methodologies (Prince2, Agile etc)
- Knowledge of IT infrastructure and managed services (Networking, Servers, Storage, End-user computing)
- Ability to manage multiple projects and prioritise effectively under tight deadlines
- Excellent communication, stakeholder management, and negotiation skills
- Project Management Qualification (Prince2, Agile etc) desirable.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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