Hybrid Service Transition Manager

at boxxe

• Job title: Service Transition Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Hemel Hempstead, United Kingdom

About the role

• Service Transition Manager ensuring smooth transitions of new or modified services into live operations. Focusing on planning and execution with a strong emphasis on stakeholder engagement and risk management.

Responsibilities

• The Service Transition Manager is responsible for ensuring the seamless transition of new or modified services into live operational environments.
• You will focus on building and maintaining transition plans that clearly define scope, timelines and resources, ensuring our clients experience a smooth, well‑structured service launch
• Drive operational readiness by making sure processes, documentation, tooling and team training are fully in place long before go‑live
• Proactively identify, assess and mitigate risks, helping to protect delivery timelines and customer outcomes
• Build strong relationships with customers, internal teams and third‑party vendors, keeping everyone aligned and informed throughout the transition
• You will create high‑quality service documentation including Service Handbooks, Knowledge Articles and training materials enabling Service Desk and NOC teams to support services
• Promote governance and consistency by aligning all transition activity with ITIL Service Transition standards and organisational policies
• Champion continuous improvement, capturing lessons learned and evolving our transition approach to deliver even better outcomes over time
• Own clear, accurate reporting across your projects, maintaining plans, risk logs and action trackers, and sharing timely updates with stakeholders

Requirements

• Proven experience in Service Transition (mandatory)
• Experience in Service Delivery, or Project Management roles (preferred)
• Demonstrated ability to lead virtual teams and manage third-party suppliers
• Experience in implementing ITIL aligned processes and governance
• Strong understanding of ITIL Service Transition and related lifecycle processes.
• Excellent leadership and people management skills in a matrix management environment
• Solid grasp of Project Management methodologies (Prince2, Agile etc)
• Knowledge of IT infrastructure and managed services (Networking, Servers, Storage, End-user computing)
• Ability to manage multiple projects and prioritise effectively under tight deadlines
• Excellent communication, stakeholder management, and negotiation skills
• Project Management Qualification (Prince2, Agile etc) desirable.