Senior Customer Advocate handling customer inquiries and ensuring service excellence. Collaborating with teams and providing information about products and services.
About the role
- Senior Customer Advocate responsible for addressing client inquiries and resolving complaints at Boldr. Collaborating with teams to ensure timely and professional customer service.
Responsibilities
- You will interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
- Triage, tag, and resolve emails and chats in Gladly within your SLA.
- Use approved macros and personalize to Grüns voice.
- Process returns and exchanges
- Handle subscription edits in Skio. Fix addresses and payment issues.
- Track shipping issues accurately and promptly - sending proactive updates.
- Flag product quality or adverse events. Open tasks with photos and details.
- Keep clean notes so any agent can pick up the thread—document resolutions in Gladly.
Requirements
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- At least a bachelor’s degree in any field you’re passionate about!
- 3 years of customer service experience (may it be email, phone, or chat support).
- Previous experience supporting SaaS products.
- 2+ years supporting US ecommerce customers.
- Strong written English. Clear, concise, friendly.
- System fluency across multiple tabs and tools.
- Reliable home office with backup power and internet.
- Aptitude to quickly learn and navigate new technology, systems, and applications.
- Intermediate understanding of common Customer Experience best practices.
- Customer orientation and ability to adapt/respond to different types of characters.
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Advocate for Boldr responsible for assisting clients with inquiries and providing service excellence. Collaboration with teams to resolve issues and enhance customer satisfaction is key.
Customer Advocate handling communication between network providers and adjusters to track patient progress. Responsible for managing claims and ensuring customer satisfaction through effective relationship building.
Senior Customer Advocate at Oshkosh Defense focusing on customer satisfaction and resolving issues related to parts management. Collaborating with various internal teams and leading improvement projects.
Customer Advocate responsible for customer satisfaction and managing hospital relationships. Working closely with sales executives to ensure contractual agreements and operational processes are met.
Customer Advocate in MedRisk/SPNet supporting providers and adjusters in patient treatment tracking. Ensuring communication and workflow efficiency during claims management.
Customer Advocate I providing clear and timely solutions for client issues and inquiries. Responsible for managing ticket volume and educating clients on Sprout's HR and Payroll products.
Customer Advocate resolving client inquiries and complaints while ensuring service excellence. Collaborating with internal teams to provide timely and professional support at Boldr.
Customer Advocate engaging with clients to resolve inquiries and provide excellent support. Ensuring timely and professional customer service in alignment with Boldr's values.
Customer Advocate assisting members and physicians with inquiries in a call center. Requires 1 year healthcare customer service experience and ability to handle calls effectively.