Director of Operational Support overseeing credentialing, authorizations, and VOBE teams at BlueSprig. Ensure operational excellence and compliance across multiple sites.
Responsibilities
Direct and manage Credentialing, Authorizations, and VOBE teams to achieve departmental goals
Provide strategic guidance and operational support to ensure efficiency and compliance
Oversee multisite credentialing processes for providers and facilities
Ensure credentialing timelines are met and maintain accurate records for all active providers
Ensure active authorizations are in place for all active clients
Monitor and optimize workflows for prior authorizations and benefit verifications
Maintain adherence to regulatory and payer requirements
Implement quality control measures to minimize errors and delays
Track and report key performance indicators related to credentialing and authorizations
Identify process improvement opportunities and implement best practices
Requirements
Bachelor’s degree in Healthcare Administration, Business, or related field
Minimum 5–7 years of experience in healthcare operations, credentialing, and authorizations
Proven experience with multi-site credentialing processes
Prior experience managing benefit verification and authorization teams strongly preferred
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