Customer Due Diligence Analyst ensuring compliance in application processing for BPO shared services. Handling customer applications with attention to detail and strong organizational skills.
About the role
- Quality Analyst enhancing software development processes and product quality at Blizzard Entertainment. Executing test approaches and collaborating with stakeholders to ensure product quality.
Responsibilities
- Deliver test design, test execution, test library maintenance, and test closure results through both manual and automated Grey-box test approaches
- Document and maintain detailed records of test cases, test results, and any issues discovered during testing
- Develop test plans with a strategic selection of test methodologies, including but not limited to data validation, regression testing, integration testing, and performance/load testing
- Work closely with cross-functional teams, including developers, to comprehend and formulate requirements for effective testing
- Regularly partner with internal and external vendor partners in global test teams to support applicable test activities
- Responsible for adhering to department Service Level Agreements (SLAs) within project management (i.e. JIRA) and test-related tools (i.e., TestRail)
- Ensure deployment stability across all test environments
- Research, recommend, and adopt tools to support continuous improvement and to increase test coverage through automation
- Use appropriate measures and Key Performance Indicators (KPIs) to validate and report on software quality
- Utilize creative thinking to swiftly and comprehensively identify and test 'edge cases' beyond expected functionality
- Develop innovative exploratory testing methods that challenge the intended design of our products
- Help others develop appropriate knowledge and skills through training and constructive feedback
- Advocate the user experience through the delivery of qualitative reporting
Requirements
- Minimum 2 years of experience in a similar role
- Experience working with a global test team structure preferred
- Practical experience with game engines, bug and task tracking systems, content and asset editors, and shared technologies
- High School diploma or equivalent required
- Bachelor’s Degree in a related field preferred
- Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments
- Proven ability to analyze, interpret, and act on data sets and complex workflows
- Ability to troubleshoot using root cause analysis and provide creative approaches to detect and report on software defects promptly
- Gray box testing experience
- ISTQB Certified Tester Foundation Level (CTFL) or equivalent
- Coding Knowledge: XML / HTML, JavaScript, Python, Java, C / C++ / C#, SQL
- High level of gaming knowledge and/or skill
- Passion for Blizzard’s line of products and services
Benefits
- Medical, dental, vision, health savings account or health reimbursement account
- Healthcare spending accounts, dependent care spending accounts, life and AD&D insurance
- Disability insurance; 401(k) with Company match, tuition reimbursement, charitable donation matching
- Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
- Mental health & wellbeing programs, fitness programs, free and discounted games
- Variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance
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