Onsite Customer Service Specialist — After-Sales Service

Posted 2 hours ago

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About the role

  • Kundendienstmitarbeiter im After-Sales-Service für Maschinenbauunternehmen. Eigenständige Bearbeitung von Serviceaufträgen und Kundenanfragen in Aue, Deutschland.

Responsibilities

  • Independent handling of spare parts and service orders
  • Preparation of quotations through to full order processing
  • Coordination of appointments, technical requirements and logistics
  • Monitoring after-sales orders and outstanding receivables
  • Managing dunning processes to ensure smooth payment flows
  • Preparing reports on order intake and sales
  • Coordinating worldwide business travel, including invoicing
  • Organizing and hosting customer visits

Requirements

  • Commercial or technical qualification and experience in mechanical engineering
  • Ideally already experienced in after-sales service
  • Fluent German and basic English skills
  • Experience with ERP systems and common Office applications
  • Efficient work organization and task coordination skills
  • Enthusiasm for working in a family-oriented, supportive team

Benefits

  • A secure position in a future-oriented, family-owned company with strong team cohesion and long-standing customer relationships.
  • A high degree of trust in you and your work in an environment that fosters innovation and results-oriented performance.
  • Attractive compensation including a 13th-month payment as holiday and Christmas bonus, plus a company pension scheme with employer contributions.
  • Individual training and development opportunities and access to modern tools that optimally support you in your role.
  • Free use of the company's on-site fitness center to support your physical health and fitness.
  • An on-site canteen offering high-quality meals for a healthy, balanced diet.

Job title

Customer Service Specialist — After-Sales Service

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Professional Certificate

Tech skills

Location requirements

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