Intern supporting marketing and community management for music startup SofaConcerts. Engaging with social media, content creation, and campaign development for the international community.
About the role
- Community Engagement Manager focusing on driving engagement and adoption across APAC and EMEA for Black Duck community. Building strategies and managing support forums to foster user experience.
Responsibilities
- Develop and implement scalable community engagement strategies to increase adoption and participation in the Black Duck community.
- Evangelize the value of community engagement across internal teams and external stakeholders, especially in APAC and EMEA.
- Collaborate with product, marketing, and customer success teams to align community initiatives with business goals.
- Manage and triage administrative community tickets, ensuring timely and effective resolution.
- Moderate B2B support forums to maintain a helpful, respectful, and solution-oriented environment.
- Partner with localization teams to ensure community content and experiences are culturally relevant and accessible across regions.
- Track and report on community health metrics, engagement trends, and adoption KPIs.
- Provide actionable insights to improve community programs and inform strategic decisions.
- Identify and nurture community champions and advocates.
- Represent the community at regional events, webinars, and online forums.
Requirements
- 10+ years of experience in community management, customer engagement, or related roles.
- Proven success in building and scaling community programs, preferably in B2B or technical environments.
- Experience moderating online forums and managing support workflows.
- Strong understanding of APAC and EMEA cultural nuances and business practices.
- Excellent communication and interpersonal skills.
- Experience with localization and multilingual community support is a strong plus.
- Familiarity with open source software and developer communities is a bonus.
Benefits
- Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law.
- In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
- Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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