Hybrid Implementation Engagement Manager

at Black Duck

• Job title: Implementation Engagement Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bangalore, India

About the role

• Implementation Engagement Manager managing project delivery and customer success at Black Duck Software, Inc. Collaborating with clients to ensure software security solutions meet their goals.

Responsibilities

• You’ll serve as project lead and own all functional aspects of the engagement.
• This includes requirements gathering and translating the scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI.
• You’ll coordinate people and processes to ensure projects are delivered on-time, on-track, and within budget.
• You’ll establish and maintain relationships at all levels of the customer organization.
• You’ll develop status reports and communicate clear, accurate, and timely updates regarding project health and progress.
• You’ll diagnose implementation challenges/risks, develop contingency plans, and implement changes to drive risk mitigation.
• You’ll lead cross-functional teams to ensure stakeholders are aligned and informed.
• You’ll set clear expectations with internal and external team members and hold them accountable for deadlines and project deliverables.
• You’ll document lessons learned and recommend process improvements to enhance future projects.

Requirements

• At least 5 years of experience in a client-facing professional services, consulting, or project management role.
• Proven ability to lead 5-10 person implementation teams to deliver multi-workstream projects.
• Proactive, thorough, and transparent in communication.
• Process driven with a strong desire to create, implement, and iterate on processes.
• Exceptional EQ, critical thinking, and problem-solving skills.
• Experience working in a global environment and supporting customers in different time-zones.
• Experience with mixed onshore/offshore delivery models.
• Proven ability to lead projects for both SaaS and On-prem solutions.
• Willingness to work flexible hours to support North America and EMEA customer engagements.

Benefits

• Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law.
• In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
• Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.