Field Operations Contractor supporting LA market rollout for Blackbird's loyalty platform. Coordinating installations, training staff, and ensuring product adoption with restaurant partners.
Responsibilities
Coordinate on-site installations and onboarding for new restaurant partners
Set up hardware and software according to site-specific requirements
Train/retrain front-of-house staff and management on product usage and best practices
Act as a trusted point of contact for operators during and after launch
Troubleshoot issues in real-time and relay insights to the internal team
Help maintain momentum post-launch to ensure product adoption and partner satisfaction
Requirements
You’ve worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
You're tech-savvy and a quick study - comfortable picking up new systems to support partner setup, troubleshooting, and account management.
You’re organized, hands-on, and not afraid to roll up your sleeves
You’re a strong communicator who can build quick rapport with operators and staff
You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
You’re based in LA area and have reliable access to transit
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