Detail - oriented professional managing customer order processing operations at Comcast, leveraging 3 - 5 years of experience in customer service and strong problem - solving skills. Hybrid role requiring night shift availability and teamwork.
About the role
- Senior Account Manager managing local bus carriers to ensure success of BlaBlaCar's Bus Marketplace. Building relationships and driving growth in Brazil with a focus on partner satisfaction.
Responsibilities
- Act as the main point of contact between BlaBlaCar and bus operator partners
- Build and maintain long-term relationships with commercial, operational, and executive stakeholders by developing growth plans for each partner/region/route
- Lead business reviews, performance meetings, and strategic alignment sessions
- Proactively manage partner satisfaction, retention, and churn prevention, while ensuring full inventory availability across all partners
- Negotiate exclusive benefits for end users, such as discounts
- Monitor and optimize key KPIs, including but not limited to: ticket sales and revenue, conversion rate (CVR), active inventory, and route coverage
Requirements
- Minimum 3 years of experience in B2B account management, customer service, or within the mobility sector
- Strong proficiency in Salesforce
- Excellent communication and negotiation skills
- Ability to work autonomously across a wide scope and manage multiple suppliers simultaneously
- Proven track record of navigating the maturity cycles of regional marketplaces to drive business growth, with strong commercial acumen and analytical skills
- Full professional proficiency in Portuguese and English
- Alignment with our BlaBlaPrinciples
- Ability to thrive in a collaborative, fast-growing, and innovative environment
- Nice to have: proficiency in Tableau
Benefits
- 4 additional weeks on top of statutory maternity/paternity leave
- One-time financial support for home office equipment (up to BRL 2,187)
- 30 days' vacation per year (after 12 months)
- Local meal plan and public transport policy (CAJU card)
- Omint health insurance, dental care, and life insurance
- Gympass access
- Relocation package and visa support
- Free unlimited carpooling and bus rides
- Personal growth through training, mentorship, and internal mobility programs
- Employee Stock Ownership Plan (ESOP)
- Regular team-building events
- Mental health support through Moka.care
- 1 day off per year to test our product
- 1 day per year for social engagement with non-profits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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