Lead Enterprise Complaint Management framework at BMG Money, ensuring customer concerns are resolved with speed and transparency. Drive improvements in customer experience and operational effectiveness with cross - functional teams.
About the role
- Manage index portfolios in multiple wrappers (ETFs, private funds, SMAs) within assigned parameters and tolerance levels.
- Manage assigned portfolios to meet performance standards consistent with fund investment objectives while adhering to fund specific and regulatory requirements.
- Proactively manage trading strategies, corporate action elections, tax mitigation strategies and/or other ad-hoc opportunities.
- Stay current on regulatory requirements and ensure portfolios remain compliant.
- Understand asset valuations in portfolios utilizing market information.
- Recognize portfolio risk situations and escalate appropriately.
- Attribute fund performance, understand and minimize sources of portfolio risk relative to benchmarks.
- Ensure prudent risk management with carefully developed investment and operational processes.
- Follow procedures and processes, monitor portfolio activity and performance.
- Trade multiple asset classes including derivatives, equities, futures, options, T-bills, crypto currencies, and other digital assets.
- Utilize multi-asset management experience to accurately monitor and trade portfolios across a variety of asset classes with best practice approach to trade execution.
- Execute trades in multiple workflows, minimize transaction impact and cost.
- Support new product launches by drafting prospectuses, related documentation and marketing materials.
- Accurately interpret and implement relevant index methodology, including rebalance changes.
- Proactively contribute to PM & trading systems/investment process enhancements.
- Liaise with other internal teams including sales and trading, investor relations, fund administration, research and legal.
- Effectively communicate, both orally and in written form, with a diverse group of junior and senior parties, both internal and external.
- Mentor other portfolio managers and assist in their growth and contribution to the team.
Requirements
- Bachelor’s degree, MBA or other relevant advanced certification.
- 10+ years of ETF and index portfolio management experience (Do not apply without ETF PM experience).
- Experience managing and/or trading 1940 Act Equity ETFs.
- Solid understanding of the index portfolio management process including index methodology and trading strategies.
- Comprehensive knowledge of ETFs, global markets and currency trading.
- Well-developed understanding of ETF operations including, basket file dissemination, NAV publications, and can troubleshoot issues with service providers.
- Understanding of the ETF arbitrage mechanism, the creation and redemption processes, and trade execution costs.
- Strong technical and analytical skills (Bloomberg and Advanced Excel).
- Proficiency in Microsoft Office, Google Apps, and portfolio management systems.
- Knowledge in SQL and a coding language such as VBA, Python, or Java is a plus.
- Experience implementing process improvements and project management.
- Excellent written and verbal communication skills and attention to detail.
- Strong will to learn and desire to be challenged.
- Ability to multi-task in a fast paced, team environment but are also self-directed, highly motivated, and able to work independently.
- Strong organizational skills and proactive planning, the ability to respond to urgent requests.
- Deep interest in cryptocurrency markets. Experience investing in crypto is a plus.
Benefits
- Health insurance, including dental and vision plans
- Health, Dependent Care and Commuter Flexible Spending Accounts
- Paid Parental Leave
- Life insurance; short- and long-term disability plans
- Company-funded 401(k) plan, no matching required
- Unlimited PTO
- 10 paid company-wide holidays
- Company-wide winter break for most roles
- Meals and snacks provided in office
- Paid company cell phone or stipend
- Bitwise “Buddy” Program (30-day new-hire success program)
- Annual birthday and anniversary gifts
- Company-wide events including annual holiday party
- Internal Women of Bitwise (WOB) group with fun events
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