Senior Manager for Research & Insights in Responsible Gaming at Flutter, working closely with stakeholders to develop evidence - based strategies and insights.
About the role
- Service Delivery Manager responsible for building relationships and ensuring effective IT service delivery. Collaborating with operations teams and understanding Value Stream challenges in Specsavers.
Responsibilities
- Build relationships with a specific Value Stream
- Shape operational services and set priorities
- Communicate needs between Value Stream and IT Operations
- Monitor service performance
- Guide escalations and advocate for needed investments
Requirements
- Worked in a customer-facing IT service delivery environment
- Confident using ITIL-based frameworks
- Clear communication and rapport building
- Manage competing priorities
- Experience with external partners or suppliers
- Forward-thinking mindset
- Enjoy analyzing data and solving problems
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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